Results-driven operations professional with extensive leadership and customer service experience, known for reliability, attention to detail, and the ability to manage complex responsibilities while delivering accurate, efficient, and customer-focused results.
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Dependable and detail-oriented operations professional with extensive experience managing teams, maintaining accurate records, and delivering outstanding customer service. Known for a strong work ethic, reliability, and the ability to work independently while using technology and data systems efficiently. Committed to safety, accuracy, and providing excellent service to customers and the community.
General Manager – Brother John's BBQ (2024–2026)
Oversaw daily operations of a high-volume restaurant serving 150–350 guests per day.
Managed hiring, training, scheduling, and performance of front- and back-of-house staff.
Maintained inventory, cash handling, safety standards, and customer service excellence.
Controlled labor costs, coordinated vendors, and ensured efficient business operations.
Managed a business generating approximately $3–3.5 million in annual revenue.
Reduced labor costs by 15% through improved scheduling and operational efficiency.
Improved ticket times by approximately 10 minutes, increasing guest satisfaction and team productivity.
Built and led a strong team culture focused on accountability, service, and operational excellence.
University of Arizona, BA in Psychology
One course remaining to complete degree requirements.
Coursework focused on human behavior, communication, problem-solving, and organizational dynamics.
