Uday Nandeshwar

US retirement-services and operations leader with 11 years of experience supporting Defined Contribution / 401(k) retirement-plan operations, financial transactions, quality controls and stakeholder service.

Current Front Line

Manager leading 10+ team members, with experience in work allocation, capacity planning, service-level performance, escalations, coaching, root cause analysis and process improvement. Skilled in Advanced Excel, Power Query and operational reporting. Interested in applying retirement-domain knowledge and leadership experience to plan administration, process governance, implementation and operational excellence roles.

Front Line Manager (FLM) - Genpact

(2026-02)

• Lead 10+ operations team members supporting US retirement-services operations; coordinate daily work allocation, shift planning and capacity management.
• Monitor service-level performance, management information, quality, transaction accuracy and data-protection requirements; perform second-level quality reviews.
• Coordinate complex escalations and business cases with stakeholders, using root cause analysis to identify process gaps and support timely resolution.
• Coach team members through huddles, one-to-one discussions, performance improvement plans and training-needs identification.
• Partner with automation teams on Excel-based workflow tools, contributing to a reported 30% improvement in process efficiency and approximately 10 hours saved weekly.
• Processing day to day settlements, payments for the members like in-service withdrawal, Retirement/termination withdrawal, Hardship withdrawal, QDRO, Forfeiture, Rollover the funds to Internally and Externally.

Financial Analyst / Subject Matter Expert - RR Donnelley

(2023-01 - 2026-02)

• Managed US retirement-plan financial operations and payout transactions, including 401(k) and pension-related workflows, with emphasis on accuracy and adherence to process requirements.
• Served as subject matter expert and senior quality reviewer for complex, high-priority transactions and policy calculations.
• Maintained reported 100% quality metrics while meeting or exceeding service-level agreements.
• Performed root cause analysis on client escalations and process defects, contributing to a reported 20% reduction in client escalations.
• Trained, onboarded and mentored 10+ new hires and supported consistent application of operating procedures.

Senior Associate - Tata Consultancy Services (TCS)

(2015-09 - 2023-01)

• Supported US 401(k) retirement-plan operations and completed quality-control checks in line with client-specific procedures and operational standards.
• Collaborated with team management on workload distribution, operational tracking and team readiness.

M.Com - Hislop College (2019)

BBA - G.S. College of commerce and Economics (2015)