Valentine Kore

Professional and customer-focused customer support representation with strong communication skills, problem-solving and multitasking skills. I also have experience in handling the customer inquiries, managing live chats, emails, phone support and resolving complains whenever the customer has an issues. I'm also skilled in remote communication, CRM tool and delivering fast, accurate support while trying to manage pressure.

Customer Support Representative - JPMorgan Chase

(2024-01 - 2025-12)

• Resolving customers complains professionally while maintaining customer satisfaction
• managing multiple conversations and support ticket efficiently
• I also assisted customers with accounts issues, product information and troubleshooting
• I was responding to customer inquiries through emails, phone support and chats
• I was maintaining accurate customer record and updated CRM system
• Collaborated with the team members to improve customer experience and response on time

Remote Support Assistant/Call handling agent - AirBnb

(2025-04 - 2026-01)

Experience using AirBnb support system

• Developed a skill of customer expectation in digital service platform and how they wanted to be handled
• Responding to customer concern via live chat, phone calls, emails and sometimes a video calls, to resolve conflict and provide smooth satisfaction among clients
• Ensuring excellent communication to problem-solving which helps built positive guest experience and good reports/reviews
• Ensuring smooth operations while maintaining high guest satisfaction in a competitive marketplace
• Rectifying any problem anytime a client complains to avoid bad reviews from clients

Customer Experience & service Management - New York University SPS (NYU) (2022-01 - 2024-12)