Veena Jain
Multilingual customer service professional with over 10 years of experience in retail, exhibitions, and luxury brands
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About
Multilingual customer service professional with over 10 years of experience in retail, exhibitions, and luxury brands. Adept at providing high-quality customer support, managing teams, and ensuring smooth operations. Known for strong communication, client care, and problem-solving. Fluent in English, Hindi, Gujarati, and Marwadi. Open to remote roles with U.S. working hours.
Experience
Lead – Pricing & Signage + Store Operations at Sporting Goods Company (2024-01 – Present)
- Oversee pricing accuracy and in-store signage, ensuring clear and updated communication for customers
- Support cash office functions, including handling deposits, reconciling registers, and back-office reporting
- Perform cashier duties and customer checkout support during peak hours
- Handle online order fulfillment: picking, packing, and processing orders
- Provide cross-functional support across store departments, ensuring smooth daily operations
Customer Assistant at Luxury Silver & Silver-Plated Brand (2019-01 – 2022-12)
- Delivered personalized customer service for high-end clientele
- Assisted with product inquiries, order support, and after-sales service
- Maintained high standards of display and customer satisfaction
Freelance Exhibition Coordinator (2015-01 – 2021-12)
- Supported exhibitors at major trade events and industry expos
- Managed booths, handled inquiries, and improved client engagement
- Ensured a seamless experience for attendees and brands
