District Manager/Facility Head
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I am a dynamic, detail-oriented leader. I have exceptional organizational skills, as well as communication and leadership skills. I have worked for the Social Security Administration for over 18 years. I have held progressively increasing positions of responsibility within the agency, where I am now the head of 2 offices, with a total of 49 employees. I have experience as a business analyst in the past and I am very involved with analyzing the data metrics in the offices that I supervise.
I have extensive experience in the Social Security disability realm, from taking claims to supervising the program to generating policy. I liaise with many different components with the Social Security Administration as well as local county governments. I have edited disability policy when requested and I have been part of multiple proof of concept initiatives.
FEBRUARY 2005 – April 2025, Full Time, 40 Hrs per week
DISTRICT MANAGER/FACILITY HEAD, SOCIAL SECURITY ADMINISTRATION – GS-14, Series 0105
● Responsible for a staff of 49 in two offices. GS 5 to GS 13
● Recruit staff, supervise training, and mentor numerous employees.
● I am a facility head, with experience moving a 25,000 square foot office and renovating offices.
● I have experience working with executives on large projects and applying organizational requirements to effectively lead, motivate, supervise, and manage work teams as a regular part of my duties.
● Liaison to multiple Congressional Offices, Regional Offices, and Area Director’s Office.
● I meet with multiple local county governments regularly, working to enhance our disability relationships.
● Analyze trends and data to improve workflows and the customer experience
● Administer a yearly monetary and overtime budget for two offices and I am the approving officer for 2 employee purchase cards.
● Audited social security policy for errors and effectiveness.
● I am the contact for all labor management relation issues in my office, as well as requests for reasonable accommodation and equal employment. I supervise a Union Steward in my office.
● I have taken numerous leadership courses in my career, most recently Controlling Chaos and Thriving Under Pressure by Train Right.
● I have a proven track record of raising morale, while also raising the efficiency and output in my offices.
● Initiates, develops, and monitors agency policies, programs, and projects on a regional or national basis. Evaluates program goals and objectives and establishes long-range plans and program direction.
● Initiates, develops, and implements projects or studies to advance the goals of agency management. Coordinates technical elements of an Social Security program(s) with related activities of other government agencies and the private sector, promoting mutual cooperation in areas that can be combined for more effective results.
● Previous positions held within the Social Security Administration:
September 2016 – April 2025 – Level 1 District Manager/Facility Head – GS 14
June 2014 – September 2016 – Level 2 District Manager/Facility Head – GS 13
November 2011 – June 2014 – Operations Supervisor – GS 12
June 2008 – November 2011 – Claims Specialist – GS 11
February 2005 – June 2008 – Customer Service Representative – GS 7
December 2001 – June 2004
Bachelor of Science in Finance and Management Information Systems
University of South Florida, Tampa, Florida
Concentration in business administration, data mining, and finance
June 1998 – December 2001
Associates in Science in Business Administration
St Petersburg College, St Petersburg, Florida
Concentration in business administration
