Violet

Experienced IT Specialist/System Administrator with over 11 years in technical support, systems administration, and team leadership. Skilled in Azure AD, Intune, Microsoft Exchange, network troubleshooting, and automating deployment processes. Proven ability to manage technical support teams of up to 10 members and develop user guides. Seeking IT Team Lead or Senior IT Technician roles to drive operational excellence.

IT Specialist/System Administrator - U-Haul

(2024-10)

• Automated deployment processes to improve efficiency and reduce manual errors.
• Provided systems and applications support, including troubleshooting Windows and cloud-based systems.
• Delivered remote and on-site technical support for desktops, laptops, mobile devices, and peripherals.
• Developed technical user guides to assist users and streamline onboarding.
• Led network troubleshooting and configuration, including TCP/IP, DNS, DHCP, and wireless networking.
• Supported and performed operating system installations and updates.
• Supported all local security systems including cameras, nvrs, keypads, wireless gates, physical security devices, door and gate control systems.
• Fully converted 7 stores from windows 10 to 11 with minimal downtime and no impact on operations.
• Lead IT construction for 2 new locations.
• Support and maintain 9 locations and associated storage facilities over Southern Arizona.

IT Coordinator - BASIS Independent Schools - Tucson, AZ

(2023-02 - 2024-04)

• Active Directory User/Device management including account management, group management and permission management across a Hybrid Entra(Azure AD) /On Prem system.
• PowerSchool Administrator.
• Spork(hybrid learning solution) Administrator.
• Designed, implemented and managed a resource management system for shared campus resources.
• Created documentation and set expectations for both student and staff use.
• Reviewed and revised existing IT policies at Basis Tucson North.
• Advised leadership directly on the direction of IT moving forward at Basis Tucson North.
• Advised on IT budget and purchases for Basis Tucson North.
• Managed a mixed ecosystem of Android Tablets, Chromebooks, Windows and Mac Devices using a combination of Workspace one (airwatch), google mobile device management, Entra and Intune.
• Maintained and administered Honeywell Security Systems.
• Managed Cisco firewall for both student and staff use.
• Troubleshot and repaired student and staff devices.
• Used Jira for ticket management.

Patch Management Lead/Ivanti Administrator/I.T

• Created and maintained software distribution packages for multiple departments.
• Created and maintained OS provisioning packages for all CoT departments.
• Established and maintained lines of contact for various application vendors.

Windows Server Administrator - Digital Designs

(2011-06 - 2022-03)

Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

• Created patches and solutions to fix bugs in existing applications.
• Conducted testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
• Developed programs to integrate and update software products and improve system compatibility.
• Planned and implemented complex internet and intranet applications on multiple platforms.

Windows System Administrator - Everise

(2020-06 - 2021-08)

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.
• Implemented corrective plans of action of network performance issues, including availability, utilization and latency.
• Managed onboarding and off boarding of employees.
• Collaborated with software engineering personnel to introduce customized monitoring and VOIP into workflows.
• Wrote code and developed tools and integrations to meet cross-platform user needs.
• Wrote and updated documentation to outline technical design of entire project.
• Wrote code and supported architecture in high-throughput systems on Azure cloud.

High school Diploma - Southern Arizona Community Academy (2009-08 - 2011-05)