IT Specialist/System Administrator - U-Haul
(2024-10)
- Automated deployment processes to improve efficiency and reduce manual errors.
- Provided systems and applications support, including troubleshooting Windows and cloud-based systems.
- Delivered remote and on-site technical support for desktops, laptops, mobile devices, and peripherals.
- Developed technical user guides to assist users and streamline onboarding.
- Led network troubleshooting and configuration, including TCP/IP, DNS, DHCP, and wireless networking.
- Supported and performed operating system installations and updates.
- Supported all local security systems including cameras, nvrs, keypads, wireless gates, physical security devices, door and gate control systems.
- Fully converted 7 stores from windows 10 to 11 with minimal downtime and no impact on operations.
- Lead IT construction for 2 new locations.
- Support and maintain 9 locations and associated storage facilities over Southern Arizona.
IT Coordinator - BASIS Independent Schools - Tucson, AZ
(2023-02 - 2024-04)
- Active Directory User/Device management including account management, group management and permission management across a Hybrid Entra(Azure AD) /On Prem system.
- PowerSchool Administrator.
- Spork(hybrid learning solution) Administrator.
- Designed, implemented and managed a resource management system for shared campus resources.
- Created documentation and set expectations for both student and staff use.
- Reviewed and revised existing IT policies at Basis Tucson North.
- Advised leadership directly on the direction of IT moving forward at Basis Tucson North.
- Advised on IT budget and purchases for Basis Tucson North.
- Managed a mixed ecosystem of Android Tablets, Chromebooks, Windows and Mac Devices using a combination of Workspace one (airwatch), google mobile device management, Entra and Intune.
- Maintained and administered Honeywell Security Systems.
- Managed Cisco firewall for both student and staff use.
- Troubleshot and repaired student and staff devices.
- Used Jira for ticket management.
Patch Management Lead/Ivanti Administrator/I.T
- Created and maintained software distribution packages for multiple departments.
- Created and maintained OS provisioning packages for all CoT departments.
- Established and maintained lines of contact for various application vendors.
Windows Server Administrator - Digital Designs
(2011-06 - 2022-03)
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Conducted testing and troubleshooting for various software remotely and onsite to maintain operational readiness.
- Developed programs to integrate and update software products and improve system compatibility.
- Planned and implemented complex internet and intranet applications on multiple platforms.
Windows System Administrator - Everise
(2020-06 - 2021-08)
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Implemented corrective plans of action of network performance issues, including availability, utilization and latency.
- Managed onboarding and off boarding of employees.
- Collaborated with software engineering personnel to introduce customized monitoring and VOIP into workflows.
- Wrote code and developed tools and integrations to meet cross-platform user needs.
- Wrote and updated documentation to outline technical design of entire project.
- Wrote code and supported architecture in high-throughput systems on Azure cloud.
