Wesley Tuaumu

Operations and administrative professional with experience in operational quality assurance, asset accountability, documentation, process improvement, and multi-site service coordination. Investigates record discrepancies, reviews financial and service information, recommends corrective actions, and builds repeatable workflows used across teams. Brings hands-on experience in equipment inventory, spreadsheet tracking, field-service logistics, and staff training.

Customer Service Specialist - FIRECODE SAFETY EQUIPMENT, INC. - Sacramento County, CA

(2025-01)

• Review work orders for service type, inspection frequency, operating hours, access, billing instructions, anticipated charges, and technician requirements; coordinate alarm test-mode arrangements and tenant notifications for specialized inspections.
• Compare current invoice and service notes against prior records; investigate discrepancies, document explanations, and maintain accurate information for billing and customer follow-up.
• Quality-check proposals prepared by sales and technical managers before project setup, including scope, consistent pricing, portal and administrative fees, and site details; prepare record-based pricing to support purchase-order approvals, including conditional “as needed” items.
• Independently troubleshoot documentation, service, and billing problems; evaluate solutions, recommend actions requiring management approval, and coordinate approved resolutions through completion.
• Develop checklists, service-note standards, and written procedures for consistent work-order, invoice, and proposal handling; train newer customer-service employees and technicians on applicable workflows.
• Independently identify multi-year service agreement prospects and collaborate with management to refine a standardized opportunity process adopted for other customers and used by another employee with guidance.
• Maintain a weekly spreadsheet tracking customer opportunities by stage, assigned owner, outstanding requirements, and next action; coordinate customer communication and internal approvals.
• Coordinated operational setup for a three-year arrangement covering 20 El Forastero locations; prescheduled 40 first-year inspections, documented location-specific pricing, access, billing, and emergency procedures, and established annual scheduling reviews for future years.
• Coordinate field schedules and geographic routes across Northern California, balancing technician readiness, travel time, customer operating hours, appointment windows, and recurring service deadlines.
• Manage major multi-site customer relationships and internal handoffs among management, technicians, estimating, and billing; investigate exceptions and track unresolved items through closure.

Customer Service Representative - FIRECODE SAFETY EQUIPMENT, INC. - Sacramento County, CA

(2023-05 - 2024-12)

• Coordinated commercial fire and life-safety services, confirming customer requirements, inspection timing, access, payments, and service instructions for accurate work-order preparation.
• Maintained customer, site, billing, and scheduling records; communicated with technicians and departments to resolve incomplete information, appointment conflicts, service changes, and customer concerns.

Front Desk Staff – Operations & Resident Services - SHELTER CREEK CONDOMINIUMS - San Francisco Bay Area

(2019-10 - 2023-05)

• Supported front-desk administration for a large residential community, coordinating high-volume communication among residents, property management, maintenance, vendors, contractors, and emergency responders.
• Maintained logs for maintenance issues, resident requests, vendor access, deliveries, and urgent events; assessed requests, identified responsible parties, and tracked work and follow-up through resolution.
• Created reference materials, office procedures, and training documentation; trained staff on resident relations, administrative processes, records, and consistent front-desk practices.

Manual Encoder / Equipment Room Agent - AIRSERV INC. - San Francisco Bay Area

(2015-09 - 2017-08)

• Maintained equipment-accountability records as a major component of daily airport ramp operations, tracking distribution, assignment, return, and availability of radios, fire sticks, batteries, safety vests, headsets, and baggage-loading equipment.
• Updated weekly equipment records and performed monthly inventory counts; monitored shortages and replenishment needs, documented missing items, and tracked unresolved inventory issues through follow-up.
• Investigated differences between recorded and available equipment by reviewing accountability information and assessing the shifts and employee assignments potentially associated with missing assets; prepared written discrepancy reports for management action.
• Helped transition equipment tracking from manual records to an online system, improving checkout efficiency and visibility of assigned assets.
• Participated in scheduling discussions with Human Resources and union representatives to address unnecessary overtime and improve staffing efficiency.

Volunteer Coordinator - BURLINGAME UNITED METHODIST - Burlingame, CA

(2013-04 - 2015-09)

• Coordinated volunteer programs, events, schedules, communications, and community outreach; recruited, organized, and trained volunteer leaders.
• Improved event attendance by approximately 125% through volunteer engagement and outreach, and helped secure a 50% increase in ministry budgets through proposals and presentations.

Floor Manager - SUR LA TABLE - Burlingame, CA

(2012-10 - 2014-12)

• Supported daily retail operations, trained employees, coordinated merchandising priorities, resolved customer issues, and strengthened store operating practices.
• Contributed to quarterly sales approximately 25% above the prior year and a 45% reduction in holiday-season losses through team practices and loss-prevention improvements.

Master of Divinity (MDiv) - Theological & Ministerial Studies - Claremont School of Theology (2028-05)

Associate Degrees - Social Sciences and History - College of San Mateo