Wilfried Bako

Bilingual English/French DevOps Engineer with 10 years of IT experience and 6+ years focused on cloud environments, automation, and production operations. I build and support reliable cloud platforms by automating infrastructure, improving software delivery workflows, and troubleshooting application and infrastructure issues across distributed environments. My background combines AWS, Kubernetes, Terraform, Python, CI/CD, observability, and security, with growing experience applying Generative AI and AI assisted engineering to improve operational workflows.

Devops Engineer at Kubota (2022-04 – 2026-06)

• Automated AWS infrastructure provisioning using reusable Terraform modules and CloudFormation, reducing provisioning time from 3 days to under 2 hours and accelerating delivery across 150+ environments.
• Standardized infrastructure and configuration workflows using Terraform, Ansible, Python, Bash, and AWS CLI across 15 AWS accounts, improving consistency and reducing repetitive operational work.
• Automated CI/CD and infrastructure delivery workflows using Jenkins, GitHub Actions, Git, Terraform, and CloudFormation, reducing manual deployment effort by approximately 50% and improving release consistency.
• Modernized containerized application environments using Kubernetes, Amazon EKS, Docker, Helm, and ArgoCD, improving deployment reliability and operational control across hundreds of services.
• Diagnosed distributed production issues across AWS, Kubernetes, Linux, networking, DNS, APIs, and application dependencies using logs, metrics, and CloudWatch, reducing troubleshooting time by approximately 30% and accelerating service restoration.
• Improved production observability using CloudWatch, Prometheus, Grafana, metrics, logs, and alerting, reducing recurring operational issues by approximately 25% and improving platform reliability.
• Applied AI-assisted engineering using GitHub Copilot and Claude to accelerate infrastructure development, troubleshooting, and repetitive engineering tasks while validating generated solutions through testing, Terraform plans, and engineering review.

Cloud Support Associate at Perenco (2019-04 – 2021-12)

• Automated infrastructure and operational workflows using Terraform, Ansible, Python, Bash, AWS CLI, and CloudFormation, improving deployment consistency and reducing repetitive administration.
• Supported Linux based cloud environments hosting business critical applications, troubleshooting system, networking, DNS, VPN, SQL, and application issues to maintain approximately 99.9% availability.
• Diagnosed production issues across AWS, Azure, Linux, networking, IAM, SQL databases, PostgreSQL, and application infrastructure, accelerating service restoration and minimizing business disruption.
• Analyzed CloudWatch metrics and logs across application and infrastructure environments, identifying performance bottlenecks and recurring issues that enabled corrective actions and improved application reliability.
• Standardized troubleshooting and deployment procedures for recurring application, database, and infrastructure issues, improving support consistency and reducing repetitive investigation.

Assistant Manager Operations & IT Support at Jumia (2016-01 – 2019-03)

• Optimized enterprise IT operations by resolving Windows Server, Active Directory, and network connectivity issues, improving system availability and user productivity.
• Improved team productivity by training and mentoring 13+ employees, contributing to a 30% reduction in recurring support requests and enabling faster issue resolution.

AWS re/Start Training in Cloud Computing – Per Scholas (2025-11)

Master in Computer Science – University of Douala (2019-06 – 2021-09)

Bachelor's in Computer Science – University of Douala (2016-01 – 2019-03)