Carrie M.

Operations and logistics professional with 10+ years of experience coordinating warehouse operations, vendor management, customer service, and administrative workflows. Experienced in managing end-to-end logistics processes, supporting high-volume operations, and improving workflow efficiency across fast-paced environments. Recognized for reliability, strong problem-solving, and the ability to coordinate teams and operational systems to ensure smooth execution.

Parking Ambassador - State Farm / OVG - Atlanta, GA

(2025-08)

• Serve as operational liaison between customers, city officials, and event operations teams during large-scale events
• Coordinate real-time traffic flow and resolve on-site operational issues under high-volume conditions
• Support logistics execution including crowd movement, parking systems, and event flow management
• Document incidents and operational updates using digital tracking systems to ensure accurate reporting
• Played a key role in scaling parking operations from 3–5 to 150+ monthly users, driving substantial growth in recurring monthly revenue

Independent Operations Coordinator (Consulting) - Independent - Remote

(2017-01)

• Coordinate logistics, scheduling, staffing, and vendor operations across multiple client projects
• Manage project timelines, deliverables, and cross-functional communication to ensure successful execution
• Oversee operational workflows from planning through completion, ensuring alignment with client expectations
• Identify and implement process improvements to increase efficiency and reduce operational delays
• Support clients with organizational structure, task delegation, and workflow optimization

Warehouse Associate - Future Forwarding - Hapeville, GA

(2022-03 - 2025-06)

• Managed inbound and outbound shipment flow ensuring accuracy, timeliness, and compliance with delivery schedules
• Verified inventory accuracy against purchase orders and shipping documentation
• Coordinated with carriers, dispatch teams, and internal departments to meet daily operational goals
• Maintained warehouse organization, inventory systems, and operational readiness standards

Customer Service Representative - Main Street Checks - Birmingham, AL

(2016-02 - 2016-11)

• Managed high-volume customer interactions in a fast-paced call center environment
• Resolved account, order, and service issues while maintaining accuracy and professionalism
• Maintained detailed records while ensuring compliance with confidentiality standards
• Supported customers with system navigation, order processing, and issue resolution

Purchasing Agent / HR Assistant - BLG Logistics - Vance, AL

(2012-02 - 2015-11)

• Processed purchase orders and supported daily operational procurement needs
• Coordinated vendor communication and maintained procurement and inventory records
• Assisted with onboarding, HR documentation, and employee support processes
• Supported internal compliance tracking and administrative operations

High School Diploma - Northridge High School

Database Administration