William Canales

Experienced customer service and food service professional with over 12 years in healthcare and retail environments. Skilled in team leadership, inventory management, and delivering high-quality customer experiences. Bilingual in Spanish and English, with a strong focus on operational efficiency, staff training, and problem resolution. Seeking opportunities to leverage expertise in dynamic, customer-focused settings.

Willing to relocate to: Kit Carson, CO

Personal Shopper at Safeway (2025-06 – Present)

• Order Fulfillment: Use handheld scanning devices to locate, select, and scan items from various store departments (ambient, chilled, and frozen).
• Quality Control: Select "best of the best" high-quality produce and products, ensuring items are fresh and within expiration dates.
• Smart Substitutions: Make quick decisions to provide appropriate substitute products when requested items are out of stock.
• Order Staging: Bag groceries efficiently and organize them into bins; transport loaded carts or hand trucks to designated staging areas for pickup or delivery.
• Cross-Department Support: Assist in other store departments (e.g., stocking, front end) during slow online order periods.
• Customer Interaction: Provide exceptional service to both online and in-store customers, answering questions and helping locate items.

Cook/Dietary Aide at Grace Manor Care Center (2025-07 – 2025-09)

• Meal Preparation & Cooking: Prepare food according to planned menus, standardized recipes, and prescribed dietary restrictions (e.g., low-sodium, diabetic-friendly, or mechanical soft diets).
• Dining Service: Set up dining rooms, portion food correctly, and deliver trays or snacks to residents in their rooms or communal dining areas.
• Sanitation & Safety: Wash dishes, sanitize kitchen equipment, and maintain a clean environment to follow infection control and food safety regulations.
• Resident Care: Assist residents with meal setup (opening lids, arranging utensils) and monitor their eating habits to report any swallowing difficulties or loss of appetite to nursing staff.
• Inventory Management: Assist with receiving deliveries, stocking supplies, and tracking expiration dates to minimize food waste.

Shift Leader at South Texas Dairy Queens (2024-07 – 2025-06)

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Efficiently handled cash transactions, accurately processing payments and providing change to customers
• Maintained cleanliness and organization of dining area, including setting up tables, refilling condiments, and clearing dishes
• Adhered to all health and safety regulations to ensure a safe environment for both employees and customers
• Demonstrated strong teamwork skills by effectively communicating with colleagues to coordinate tasks during busy shifts
• Assisted in the preparation of food items such as salads or desserts during busy periods
• Managed inventory levels of supplies such as napkins, utensils, and condiments to ensure availability during peak hours
• Resolved customer complaints or concerns in a professional manner, striving to find satisfactory solutions
• Prepared and cooked a variety of grilled dishes, including burgers, steaks, chicken, and seafood
• Ensured food quality by closely monitoring cooking times and temperatures to meet customer preferences
• Maintained cleanliness and organization of the grill area, following all health and safety regulations
• Assisted in training new grill cooks on proper techniques, procedures, and safety protocols
• Using TOAST write and create the end of the day budgetworkbook on sales, voids, discounts and labor

Patient Nutrition Representative at Morrison Healthcare (2023-02 – 2024-06)

• Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections
• Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner
• Retrieve trays from patient rooms at assigned times
• Complies with regulator agency standards, including federal, state and JCAHO
• Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures
• Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line
• Follows facility and department infection control policies and procedures

Personal Shopper at Walmart (2021-06 – 2023-02)

• Order Fulfillment: Utilize handheld scanners to locate and retrieve grocery and general merchandise for online orders with high precision and speed.
• Quality Assurance: Hand-select the freshest produce and high-quality items, ensuring all products are in-date and undamaged.
• Order Dispensing: Deliver completed orders to customers' vehicles, confirming order accuracy and processing any necessary substitutions or returns.
• Inventory Management: Update on-hand inventory levels via mobile devices and report out-of-stock items to management to ensure modular integrity.
• Staging & Logistics: Organize and stage prepared orders in temperature-controlled areas (ambient, chilled, and frozen) to maintain product safety and freshness.
• Customer Service: Act as a brand ambassador by greeting customers, answering inquiries, and resolving issues to enhance the digital shopping experience.

Home Health Aide at Regional Home Health Agency (2014-02 – 2022-03)

• Assist patients with bathing, grooming, and other hygienic needs
• Assist patients with dressing themselves and other activities of daily living
• Assist patients with medications and administration of other medicines
• Provide food and cook for patients as needed throughout the day
• Work with home health medical providers in administering direct patient care
• Provide feedback regarding patient concerns to appropriate medical staff for follow up

High school diploma – Orange Grove High School (2012-08 – 2013-06)

Southern New Hampshire University- BS in Public Health (08/2023 - 08/2029)