Yana Bisaga

Dedicated and detail-oriented administrative professional with experience in office administration, payroll, bookkeeping, logistics coordination, customer service, and export documentation. Skilled at managing multiple priorities, maintaining accurate financial records, coordinating international shipments, and providing exceptional customer service in fast-paced environments. Recognized for strong organizational skills, professionalism, and the ability to adapt quickly to changing business needs.

Logistics Export Coordinator at Bensons Lobster Co. Ltd. (2025-01 – 2026-05)

• Coordinated international shipments across North America, Europe, and overseas markets.
• Prepared and managed export documentation while ensuring compliance with shipping requirements.
• Communicated with customers and logistics partners regarding shipment status and documentation.
• Assisted with coordinating shipping schedules and maintaining accurate records.
• Worked collaboratively with internal teams to ensure timely order fulfillment.

Front Desk Clerk / Payroll Accountant / Receptionist at Surfside Motel Ltd. (2022-08 – Present)

• Managed front desk operations and provided professional customer service.
• Processed weekly payroll and assisted with bookkeeping activities.
• Maintained company correspondence, appointments, and office records.
• Managed inventory and office supplies.
• Assisted guests with reservations, inquiries, and administrative requests.

Food & Beverage Server at Beach Street Inn Boutique Hotel (2022-06 – 2022-08)

• Delivered quality dining service in a boutique hospitality environment.
• Assisted with breakfast and dinner service while maintaining high customer satisfaction.
• Supported housekeeping operations as required.

Sales Associate at Starboard Cruise Services (2014-12 – 2018-07)

• Delivered customer service aboard international cruise ships.
• Achieved sales goals while maintaining merchandising standards.
• Performed inventory control and warehouse accounting duties.

Personal & Small Business Financial Consultant at Ukrsibbank BNP Paribas Group (2013-09 – 2014-11)

• Advised clients on personal and small business financial products and services.
• Assisted customers with budgeting, savings, investment, and retirement planning.
• Built strong client relationships through professional financial guidance.

Buffet Waiter & Restaurant Hostess at Princess Cruises (2012-10 – 2013-08)

• Delivered exceptional guest service in a high-volume cruise ship environment.
• Coordinated dining room operations and assisted guests with dining requests.
• Maintained cleanliness and presentation standards.

Store Manager / Cashier & Bookkeeper at Store 'Camelia' (2010-09 – 2012-11)

• Supervised retail staff and coordinated daily store operations.
• Managed payroll, bookkeeping, inventory, and financial records.
• Reconciled accounts and prepared financial documentation.
• Resolved customer concerns and maintained high service standards.

Office Manager at Bank Forum (2008-06 – 2011-06)

• Coordinated daily office operations and administrative activities.
• Assisted with payroll, accounting, scheduling, and employee onboarding.
• Organized meetings, conferences, and corporate events.
• Maintained confidential records and office documentation.

Master's in Organizational Management & Financial Organization – Mykolaiv Interregional Institute for Human Development of the University of Ukraine

Bachelor's in Logistics & Supply Chain Management – Mykolaiv Interregional Institute for Human Development of the University of Ukraine

Diploma in Financial Trade – Mykolaiv Professional College of Trade and Restaurant Service