Yarubza Pacheco

Driven Financial Center Manager with expertise in strategic financial planning, risk management, and client relationship development. Led teams to enhance performance and deliver exceptional customer service. Recognized with the President Circle Award for outstanding contributions in 2023 and 2024.

Financial Center Manager III at Fifth Third Bank (2025-12 – 2026-09)

Financial Center Manager II at Fifth Third Bank (2024-07 – 2025-12)

• Developed and implemented strategies that enhanced financial center profitability. Surpassing the Revenue goal from $2MM to $2.400MM
• Analyzed financial statements to identify trends and optimize branch operations.
• Closed small business loans under $1MM revenue and referred higher-revenue leads to correct channel.
• Used consultative sales process to identify customer financial needs and recommend suitable solutions.
• Executed cold calling and networking initiatives that expanded the customer base.
• Trained staff on banking products, services, and procedures to improve efficiency.
• Prepared monthly reports on operational results, including customer satisfaction, deposit growth trends, and sales goals met or missed.
• Completed regular audits of branch records to find improvement opportunities and potential risks.
• Sources, develops, coaches, and leads team that supports core values and business strategies.
• Builds one bank culture through active collaboration with business partners.
• Worked well with consumer and small business customers with revenue under $1MM.
• Takes part in activities that support communities served.
• Built long-term customer relationships through proactive outreach, including seminars and promotional events.
• Managed the daily operations of a financial center, including staffing, customer service, sales and marketing activities.
• Oversaw daily operations and staff scheduling to enhance financial center efficiency.

Financial Center Manager I at Fifth Third Bank (2022-10 – 2024-07)

• Managed daily operations of a financial center, ensuring seamless workflow and effective service delivery.
• Developed and implemented policies that streamlined processes and enhanced operational effectiveness.
• Led team in delivering exceptional customer service and support.
• Resolved customer complaints promptly, maintaining professionalism and fostering customer trust.
• Fostered a positive work environment through team-building activities.

Personal Banker 2 at Fifth Third Bank (2020-02 – 2022-10)

• Cross-sold banking products such as credit cards, loans and investments.
• Processed loan applications and conducted credit assessments.
• Educated customers on bank products and services.
• Developed strong relationships with clients to enhance satisfaction.
• Resolved customer issues efficiently and professionally.
• Collaborated with team members to improve branch operations.

Personal Banker 1 at Fifth Third Bank (2017-07 – 2020-02)

• Educated clients on digital banking tools and services offered by the bank.
• Collaborated with team members to enhance customer service experiences.
• Provided customer service to clients, including answering questions and resolving issues.
• Cross-sold banking products such as credit cards, loans and investments.
• Welcomed customers upon arrival at the bank upon entering the bank and directed them to appropriate personnel or services.
• Processed daily cash transactions accurately and efficiently.
• Managed vault inventory and ensured proper cash levels were maintained.

Store Manager at Metro PCS Inc (2014-07 – 2017-07)

• Managed daily store operations, enhancing customer experience and service flow.
• Implemented business development strategies, including cold calling and networking, to expand the customer base.
• Supervised training programs for new team members and ongoing employee development.
• Conducted performance reviews for branch personnel to evaluate contributions and identify areas for development.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Balanced sales, reconciled cash, and processed bank deposits to ensure accuracy during opening and closing.
• Trained and supervised staff to improve service quality and efficiency.
• Oversaw inventory management to maintain stock levels and organization.
• Conducted detailed inventory audits, ensuring stock accuracy and compliance with company standards.
• Analyzed sales trends to adjust merchandising strategies effectively.
• Conducted staff meetings to communicate goals and company policies.

High School Diploma – IAFIC