Zahira Arafa
Administrative professional with experience providing administrative and operational support in a corporate environment
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About
Administrative professional with experience providing administrative and operational support in a corporate environment. Currently working as an Office Assistant at ReSource Pro, supporting daily office operations and organizational needs. Brings strong communication, organization, and client-facing skills developed across service-oriented and corporate roles, and is currently enrolled in a competency-based bachelor's degree program at Southern New Hampshire University, with an interest in Operations.
Experience
Office Assistant at ReSource Pro (2025-06 – Present)
- Manage mail, documentation, ID badges, correspondence, Amazon orders, and office records to support smooth daily operations
- Developed an internal Office Coordinator guide and assist with special projects, including corporate events and team initiatives
- Handle P-card transactions in Workday and work with platforms such as Workday, Prism and myKastle to support departmental processes
Bridal Stylist at Grace Loves Lace (2024-05 – 2024-09)
- Provided personalized bridal styling consultations, advising clients on gowns, veils, accessories, and jewelry
- Managed client accounts using NetSuite, ensuring accurate transaction documentation and order processing
- Delivered exceptional service to brides, fostering strong client relationships and ensuring satisfaction
Bridal Consultant at Pronovias (2022-10 – 2024-05)
- Guided brides through the gown selection process with tailored consultations and expert styling advice
- Utilized Salesforce to manage client relationships, track sales activity, and ensure personalized follow-ups to drive repeat business
- Sold approximately $500K as a top-performing consultant, exceeding sales goals and maintaining high client satisfaction
Education
Bachelor of Arts in Management with a concentration in Public Administration – Southern New Hampshire University (2026-12)
Associates of Arts in General Studies with a Concentration in Business – Southern New Hampshire University
Technical Training and Career Development Program – Year Up United
