Abigail Egbivwie

I am an exceptional customer service representative expert with seven years' experience in sales, inquiry resolution, client advisory and data entry with a proven track record of customer satisfaction and consequent sales elevation. As an excellent persuasive communicator, a proactive self-starter, a natural collaborator with strong organizational skills, my job is an extension of my personality and delivering results independently comes naturally.

CUSTOMER SERVICE SUPPORT - DAHL CONSULTS LTD.

(2023-09 - 2026-02)

• prompt and efficient response to inbound calls and emails.
• providing solution to customers' inquiries.
• satisfactory complaint and inquiry resolution resulting in 30% increase in referrals' patronage.
• fostered within my team a robust KYC culture by keeping data of clients, resulting in invoking a deep sense of hyper-personalization and trust from clients.
• Calendar management

COORDINATE CLIENT ASSISTANT AGENT/SALES REPRESENTATIVE - DE DOREEN'S

(2019-10 - 2023-03)

• Assisting clients decide suitable and cost-effective event and conference halls.
• Advise clients on the right colors and designs suitable for their hall of choice with respect to the scheduled events.
• Resolution of conflicts between clients and between clients and my organization
• Building visibility for my employer's organic baby food line - a push that generated new sales and ultimately led the business to expand into wholesale distribution within one year.
• Advising nursing clients on age-appropriate organic baby foods.
• Sales
• Stock taking
• Sales activity recording
• Inbound and outbound client communication.

MADONNA UNIVERSITY (2006-10 - 2012-09)

IMMANUEL COMPREHENSIVE HIGH SCHOOL (1999-10 - 2005-06)