Import Agent / Air Freight Operations Support (Contract) at Five Star (2026-06 – Present)
Support a U.S.-based client remotely in time-sensitive air-freight operations; monitor a shared operations inbox and respond to shipment alerts and customer requests within a 15-minute SLA.
- Resolved shipment recovery issues within a 15-minute SLA, coordinating directly with dispatch and keeping customers updated through to completion.
- Use Crown Data TMS for shipment searches, job logs and system updates; support quote/rate requests and same-day turnaround.
- Support bonded warehouse and customs recovery documentation, Chain of Custody records and remote/distributed-team handovers.
Legal Secretary / Administrative Assistant at Seppings Attorneys (2025-10 – 2026-06)
- Drafted, typed and formatted legal agreements, correspondence, affidavits, summonses and other confidential documents.
- Prepared, indexed and paginated court bundles; managed legal correspondence, confidential files, diaries, deadlines, client communication, data capturing and invoicing.
- Supported family law, estates, Guardian's Fund, conveyancing and business/liquor licence matters.
Workshop Administrative Assistant at Byron's Auto Clinic (2017-08 – 2025-02)
Managed customer bookings, job cards, quotations, invoicing, payments, parts/spares ordering, supplier follow-ups, email correspondence and daily workshop administration.
- Processed approximately 5–10 invoices daily and up to 20 quotations daily; checked paperwork and billing for accuracy.
- Allocated payments, updated spreadsheets, coordinated pickups and drop-offs, and maintained operational records.
Career Break — Family Responsibilities at Family & Caregiving (2015-05 – 2017-08)
Planned career break focused on family responsibilities and caregiving.
Sales & Servicing Consultant / Freight Administration Support at CFR Freight (2012 – 2015-05)
- Developed new business through client visits and relationship building; maintained customer service levels and supported freight service delivery.
- Prepared shipping-rate quotations and freight costings, obtained rates/tariffs, responded to enquiries and resolved customer queries.
- Prepared call reports and supported the Branch Manager with commission spreadsheets, landside rate negotiations and administrative reporting.
Creditors Clerk / Executive Assistant / Imports & Exports Support at Hamilton Brush / Freeworld Plascon Group (2000 – 2012)
- Processed 80–200 supplier invoices daily at peak volume; checked supplier statements, identified discrepancies, followed up corrections and requested credit notes before payment.
- Managed creditors administration, payment information, petty cash, orders, insurance administration, filing and accurate financial/supplier records.
- Worked as Executive Assistant / PA to the CEO, while also handling a range of administrative tasks for other directors — Financial Director, Managing Director and Sales Director — covering diary/correspondence, creditors administration, imports/exports coordination, and reports/sales analysis respectively.
- Supported imports/exports across African countries, including documentation, costings, supplier communication, shipment follow-ups and records.
- Prepared sales analysis for business reviews; handled rebate reconciliations/calculations, supported new trading agreements and controlled weekly Massmart order processing.
- Prepared quarterly SA Reserve Bank reporting and sustainability/environmental spreadsheets; supported year-end auditors and maintained fleet administration.
Administration, Reception & Property Support at Maynard Burgoyne Homenet (1997 – 2000)
- Managed reception and switchboard, data capturing, invoicing, statements, quotations, filing and stock ordering.
- Coordinated property advertising, show-house scheduling, appointments and client communication, supporting a full sales-ready administration cycle.
