Joroam Naicker

A highly motivated, top-performing operations and administrative professional with a proven track record of maintaining meticulous accuracy, data integrity, and high-quality customer service across diverse sectors. Recognized as a Top 5 Graduate (Distinction) in Logistics & Supply Chain Management. Skilled in retail and sales operations, driving revenue targets, technical capability handling of equipment safely, and customer experience.

Proven adaptability in high-pressure corporate, retail, and healthcare environments, consistently exceeding performance standards.

Scanner Operator (Administration Department) at Mediclinic Victoria Hospital (2022-01 – 2026-01)

• Achieved a 6/7 Performer Rating, reflecting consistently high performance and exceeding job expectations (letter attached) December 2025.
• Prepare patient records for scanning while maintaining strict confidentiality.
• Operate high-speed scanners and ensure accurate digital capture of documents.
• Perform quality checks, save files securely, and maintain accurate filing systems.
• Conduct routine cleaning and basic maintenance of scanning equipment.
• Ensure full compliance with the POPI Act and hospital confidentiality standards.

Sales Associate (Part-time) at Sportsmans Warehouse (2021-01 – 2022-12)

• Provided product knowledge and assisted customers in finding the right solutions for their needs.
• Handled returns and refunds in line with store policy.
• Maintained sales floor standards and supported stock control processes.
• Worked collaboratively with the team to achieve daily sales.
• Contributed towards meeting and exceeding monthly store targets.

Sales and General Admin Assistant at Soundtech Tongaat (2018-01 – 2021-12)

• Supported daily operations of a retail electronics store.
• Managed stock control and handled DSTV sales and administration.
• Assisted customers with electronic sales & provided detailed product information.
• Processed transactions and escalated complaints to management when necessary.
• Ensured excellent customer service through product support and problem-solving.

Transport Coordinator at Siyabonga Travel and Tours (2016-10 – 2018-07)

• Coordinated and booked transfers and tours for guests.
• Oversaw day-to-day operations to ensure smooth running of activities.
• Conducted stock takes and ensured safe keeping of company assets.
• Handled & resolved guest complaints promptly to maintain customer satisfaction.

Money Market Clerk at Checkers Hyper (2013-11 – 2016-02)

• Managed domestic and international flight bookings, as well as bus reservations.
• Coordinated event bookings through Compu-ticket.
• Processed utility payments including EasyPay, Pay@, and DSTV.
• Handled Lotto services including sales, payments, and daily cash-ups.
• Processed prepaid electricity and water sales.
• Facilitated local and international money transfers.

Higher Certificate in Logistics and Supply Chain Management – The Independent Institute of Education (Varsity College)

Advanced Course in Microsoft Office – KZN Computer Training Centre

Certificate in Business Administration & Secretarial – KZN Computer Training Centre

Grade 12 in National Senior Certificate