Shamlee Jaimall

Experienced Administrative and Operations Professional with a strong background in administration, customer service, team coordination, cash handling, and operational support. Proven ability to manage documentation, maintain accurate records, coordinate teams, and deliver excellent client service. Strong organisational and problem-solving skills.

A quick learner who adapts easily to new environments, systems, and workplace cultures, with a willingness to learn new skills and embrace new challenges.

Operations & Site Coordinator - Scaf Furb Steel Company - Durban

(2023-03 - 2026-01)

• Coordinated daily operations between the office and construction sites.
• Conducted site visits to monitor work progress and ensure tasks were completed according to project requirements.
• Assisted with supervising site teams and reallocated duties to maintain productivity and efficiency.
• Liaised with clients, contractors, and management regarding project updates and requirements.
• Assisted in business development by promoting company services and sourcing potential clients for steel fabrication and construction projects.
• Accompanied management on site inspections and accurately recorded measurements, material requirements, and project specifications.
• Monitored stock and material requirements and communicated procurement needs to management.
• Prepared and maintained project documentation, records, and administrative reports.
• Utilized a company vehicle to conduct site visits, client meetings, and operational duties.
• Provided general administrative support and assisted with office operations.

Team Leader/ Consultant - Net1 Financial Services (CPS - Cash Payment Services) - Durban

(2018-02 - 2022-03)

• Delivered exceptional customer service, addressing client queries and resolving complaints promptly.
• Independently managed a utility bill payments project, learning the system on my own, handling all cash processes, securely sealing and storing cash bags, and coordinating verified pickups.
• Enrolled new clients and processed card replacements and account-related services.
• Processed FICA documentation in compliance with company and regulatory requirements.
• Administered biometric systems and client verification processes.
• Coordinated daily team schedules and maintained accurate registers and operational records.
• Oversaw administrative functions to improve workflow efficiency and service delivery.
• Managed banking procedures and maintained accurate records, receipts, and transaction documentation.
• Conducted on-site technical troubleshooting and maintenance of ATMs, resolving device errors and ensuring operational uptime.
• Provided technical support to colleagues and clients, diagnosing and resolving system and equipment issues.
• Served as a team member coordinating secure cash transport; drove independently in my own vehicle, maintaining a safe distance and ensuring backup security while holding the safe keys.
• Promoted company products and services, contributing to increased customer engagement and uptake.
• Developed and implemented innovative ideas that improved team productivity and operational efficiency.
• Compiled, maintained, and presented status reports to management to support operational decision-making.

Agent - CCI Call Centre - Durban

(2016-01 - 2016-06)

• Provided exemplary customer service, fostering positive client relationships.
• Captured and entered data accurately into company systems.
• Engaged in product marketing efforts, enhancing awareness and uptake.
• Facilitated customer upgrades to improve service experience.
• Consistently met and exceeded KPIs by utilizing the CSAT system to effectively track and manage client interactions.

Admin / Data Capturer - Grovida Foods Natal (Blue Onion) - Durban

(2012-04 - 2014-06)

• Prioritized data collection and information processing for accuracy.
• Completed essential documentation to support operational activities.
• Managed GRVs, daily sales, payouts, and banking operations effectively.
• Conducted thorough stock takes to maintain inventory accuracy.
• Generated reports to provide insights into business performance.
• Performed general office administration to support daily functions.
• Processed wages efficiently for staff remuneration.

Grade 12 - Merebank Secondary School (2010)