Ahlume Norman

Customer-focused Financial Advisor and Sales Representative with more than 10 years of experience in customer-facing, sales and service environments, including several years in financial advisory roles. Experienced in client consultations, relationship building, sales support, customer service and administrative activities.

Holds

Grade 12 and an End User Computing National Certificate Level 3. Reliable, adaptable and professional, with a strong ability to communicate with customers, understand their needs and support business objectives.

Sales Representative at Worksite Solutions (2026-01 – Present)

• Engage prospective and existing customers to understand needs and provide relevant product or service information.
• Build and maintain professional customer relationships through consistent communication and follow-up.
• Support sales activities and contribute to business-development objectives.
• Explain products and services clearly and respond professionally to customer enquiries.
• Maintain customer engagement and follow up with prospective clients.

Financial Advisor at Sanlamsky iZulu (2025-08 – 2025-12)

• Consulted with clients to understand their financial needs and requirements.
• Presented financial products and solutions in a clear, customer-focused manner.
• Built and maintained professional relationships with new and existing clients.
• Supported client acquisition, sales and follow-up activities.
• Provided professional customer service throughout the advisory process.

Financial Advisor at AVBOB (2023-03 – 2024-07)

• Advised clients on financial products and services according to their needs and circumstances.
• Conducted client consultations and explained product information clearly.
• Developed and maintained relationships with new and existing clients.
• Supported sales, client acquisition and customer-retention activities.
• Maintained professional communication and service standards.

Financial Advisor at Sanlamsky Solutions (2017-06 – 2019-03)

• Provided clients with information and guidance on available financial solutions.
• Identified customer needs and matched clients with suitable products and services.
• Built relationships with prospective and existing clients.
• Supported sales and client-acquisition activities through consultations and follow-up.
• Delivered customer-focused service and maintained professional client communication.

Community and Development at Raymond Mhlaba Municipal (2015-11 – 2016-12)

• Supported community and development-related activities.
• Engaged with community members in a professional and respectful manner.
• Assisted with administrative and organisational activities.
• Communicated information to community members and relevant stakeholders.
• Worked collaboratively with colleagues to support community initiatives.

Cashier at Pandarosa Lounge (2010-01 – 2015-09)

• Processed customer transactions and handled cash accurately.
• Provided friendly and professional customer service.
• Assisted customers with enquiries and day-to-day requests.
• Maintained accurate transaction records and supported daily operations.
• Worked efficiently in a busy customer-facing environment.

Grade 12 – Inyibiba High School (2003 – 2007)

End User Computing National Certificate Level 3 – Awona Empowerment Technologies (2017-07 – 2017-12)