Akhona Damane

To work effectively with the call centre team while improving customer satisfaction, retaining customers, and helping to increase the company's revenue through up-sells.

Call Centre Agent - Liberty Group

(2022-09)

• Manage inbound and/or outbound calls and communications.
• Follow various communication scripts when speaking to a customer.
• Handle customer engagement.
• Identify customer needs, answer questions and solve problems.
• Upsell products and services when possible.
• Build sustainable customer relationships.
• Organize all conversation records.
• Build product knowledge.
• Improve performance and hit goals

Call Centre Agent - Okeef'N'Swartz

(2014-06 - 2019-10)

• Answering customer calls and responding to their emails or chats.
• Providing customers with product or service information.
• Handling customer complaints or issues.
• Documenting all call information according to standard procedures.
• Processing orders, forms, and requests from customers.
• Meeting personal/team sales targets and call handling quotas.
• Handling changes in policies or renewals.
• Working with the management team to stay updated on product knowledge, and be informed of any changes in company policies

Warehouse Assistant - Kalahari

(2011-02 - 2014-07)

• Move inventory and materials across facilities
• Process inventory for delivery
• Sort, organize and store inventory in the proper location
• Package items and label correctly
• Scan delivered items and ensured quality
• Report damaged or missing inventory to supervisors
• Stack and organize large bulk items
• Remove inventory from trucks or shipping and delivery to proper location
• Update logs and documentation for inventory processing

National Senior Certificate - General Education - East Bank High School (2006-01 - 2009-11)