Anathi Shabalala

Motivated and customer-focused individual with a strong passion for helping people and delivering excellent service. Known for clear communication, patience, and the ability to remain calm under pressure. Eager to contribute to a professional team, learn new systems quickly, and provide positive customer experiences in a fast-paced environment.

CUSTOMER SERVICE AGENT at CCI (2021-01 – 2023-12)

• Managed 40–70+ customer interactions daily across phone, email, and chat channels
• Resolved customer issues efficiently, improving overall customer satisfaction
• Delivered clear, accurate information while maintaining a professional and empathetic tone
• Maintained and updated customer records using internal systems
• Escalated complex queries appropriately to ensure timely resolution
• Consistently met KPIs including response time, quality assurance, and customer satisfaction
• Built strong relationships with customers, enhancing loyalty and retention

SALES AGENT at KURA (2023-01 – 2024-12)

• Engaged customers to promote and sell products/services in a target-driven environment
• Consistently met and exceeded sales targets and performance metrics
• Identified customer needs and recommended tailored solutions
• Handled objections confidently and converted leads into successful sales
• Maintained accurate records of customer interactions and transactions
• Conducted follow-ups to ensure customer satisfaction and retention
• Contributed to team success through collaboration and sharing best practices

NQF LEVEL 4 in Hospitality – Elangeni Tvet College (2025-12)