Asanda Goba

Administrative, data capturing and customer service professional with experience in recording information on databases, assisting with examination scripts, handling customer queries, conducting surveys, processing transactions and maintaining accurate customer and sales information. Strong communication, computer literacy, attention to detail, problem-solving and organisational skills. Currently pursuing a Bachelor of Media, Communication and Culture at Nelson Mandela University, with expected completion in 2027.

Currently on a financial break from studies.

Customer Care Consultant at DIGITAL TRIBE (2021-10 – 2022-01)

• Assisted customers with queries relating to UK retail stores.
• Provided clear and professional customer support and helped resolve customer enquiries.

Examination Assistant at EASTERN CAPE DEPARTMENT OF EDUCATION (2019-12 – 2021-01)

• Assisted markers with matric examination scripts.
• Recorded marks on the database accurately.
• Worked with sensitive examination information and maintained attention to detail.
• Supported administrative processes related to examination activities.

Customer Care Consultant at CUSTOMER CARE SOLUTIONS (2017-11 – 2018-03)

• Conducted customer satisfaction surveys for car dealerships.
• Collected and recorded customer feedback accurately.
• Communicated professionally with customers during survey interactions.

Sales Consultant at THE THIRD NETWORK (2016-01 – 2016-08)

• Handled sales activities, customer contracts and warranties.
• Processed cash and credit card transactions accurately.
• Maintained up-to-date knowledge of wireless products, accessories, pricing plans and service features.
• Assisted customers with product information and service-related queries.

Bachelor of Media, Communication and Culture in Media, Communication and Culture – Nelson Mandela University (2027)

National Senior Certificate / Grade 12 – Bridgetown High School