Asanda Goniwe

Proven sales experience. Skilled communicator with a knack of working with people from diverse environments. Recently employed as Customer Service Consultant at Fundi. I bring a variety of experience from the UNISA campuses. The growth in UNISA Western Cape is primarily based on the ability to get repeat business; meaning clients are very happy with service and new business from word of mouth by existing clients as well as promotional activities.

Customer Service Consultant - Fundi (Pty) Ltd, Educational Finance Company - UNISA, Cape Town

(2018-01 - 2023-12)

The beginning of 2018 I was based at Fundi UNISA and I have been fortunate enough to been part of the team that has developed and grew the business during the 12 registration cycles.

• Assists all walk-in clients at the UNISA office as student service delivery point.
• Sales-Ensure that sales targets are met or exceeded within agreed time-frames.
• Customer Service- maintains communication lines with clients and prospects always.
• Timeous and proper handling of queries.
• Satisfactory liaison with loan applicants.
• Communication through all systems including telephones.
• Accurate processing of student's loans.
• Correct administration of cancellations, refunds, etc.
• Manage workflow that ensures speedier resolutions and seamless paper trail.
• Manage debit order administration processes as stated by guidelines.

Promoter and Brand Ambassador - Xp squared promotions

(2017-03 - 2017-12)

General Administration and customer service.

• Assisting clients with information, giving brochures and materials to prospective clients.

Art and Design - Art and Design - College of Cape Town (2016-12)

Grade 12 - Wynberg Senior Secondary (2013-12)