Somi Ndamane

Administrative and Customer Support professional with 3+ years experience in high-volume retail and call centre environments. Skilled in registry functions, document filing and retrieval, mail and courier handling, data capturing, and reception services. Proven ability to maintain accurate records, registers, and confidentiality while delivering front-desk support.

Computer literate in MS Office and ticketing systems. Seeking to contribute accurate records management and professional reception support.

IT Service Desk Agent - The Foschini Group - Cape Town

(2025-09)

• Act as first point of contact for support via phone, email and ticketing system - strong telephone etiquette and client service
• Log, track, and manage incidents ensuring SLA targets and accurate documentation for audit purposes
• Provide step-by-step remote support and maintain knowledge base - supports documentation and data capturing skills
• Coordinate with multiple departments for file retrieval and information requests

Customer Support Agent - Concentrix + Webhelp - Cape Town

(2023-07 - 2024-06)

• Handled high volumes of inbound calls, emails and queries with professionalism and confidentiality
• Accurately captured customer data and case notes in CRM systems - data capturing and attention to detail
• Maintained 90%+ QA scores through adherence to procedures and record keeping
• Escalated and tracked complaints, ensuring proper documentation and follow-up

Flexi Crew - McDonald's - Cape Town

(2020-03 - 2021-12)

• Operated POS, cash register and handled customer enquiries at front counter and drive-thru
• Processed orders accurately during peak periods - demonstrates planning, organization and working under pressure
• Supported team with stock, stationery and cleanliness checks

Student Administrator / Sales Agent - Manati Alternate Student Funding

(2022-11 - 2023-06)

• Assessed client documents, performed checks and maintained accurate filing of client records
• Captured data into systems and ensured compliance with company processes
• Liaised with clients via phone and email - strong communication and interpersonal skills

Receptionist - Deloitte & Touche LLP - Cape Town

(2019-09 - 2020-02)

• Managed front desk operations: receiving visitors, answering calls, directing enquiries
• Handled incoming and outgoing mail and parcels
• Maintained visitor register, coordinated meeting rooms and office admin

Diploma - Management - Cape Peninsula University of Technology (2020 - 2021)

Diploma - Economics - Nelson Mandela Metropolitan University (2014 - 2018)

Matric - Khwezi Lomso High School (2012)