Ayanda Baloyi
Call Centre Agent – MTN Campaign
Talent
JohannesburgMember since July 30, 2026
MTN Ilula System
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MTN Ilula System
About
Utilised MTN Ilula system to access customer accounts, process service requests, and resolve queries efficiently. Handled billing enquiries, SIM swaps, upgrades, contract renewals, and prepaid services using MTN platforms. Logged and updated customer interactions accurately on MTN systems in line with compliance standards.
Experience
Call Centre Agent – MTN Campaign - iTalk Financial Services
(2024-01 - 2025-12)
- Utilised MTN Ilula system to access customer accounts, process service requests, and resolve queries efficiently.
- Handled billing enquiries, SIM swaps, upgrades, contract renewals, and prepaid services using MTN platforms.
- Logged and updated customer interactions accurately on MTN systems in line with compliance standards.
Education
Grade 12 - Fidelitas Comprehension School (2023-12)
Skills
Call Centre AgentMTN Campaign
