Basetsana Zitha

A meticulous and process-driven administrator with over 4 years of experience in high-volume transaction processing, accurate record-keeping, and client service support. Proven ability to manage detailed documentation, ensure strict data accuracy, and support compliance requirements in fast-paced environments. Possesses a strong analytical mindset, proficiency in Microsoft Excel, and a track record of improving operational workflows.

Eager to apply a structured, detail-oriented approach to support client onboarding, compliance, and finance operations in a professional setting.

Customer Services Administrator at Tactile Technologies (2025-04 – 2025-08)

Served as a central point for client support and query resolution with a focus on data accuracy and compliance.

• Served as a central point for client support and query resolution
• Managed high-volume, accurate data entry for operational records, ensuring 100% integrity
• Prepared detailed daily reports and maintained organized digital filing systems, supporting compliance and audit readiness
• Implemented a new filing system that reduced document retrieval time by 40%
• Achieved a 90% first-contact resolution rate for client and internal queries

Sales and Service Consultant at Ackermans (2023-10 – 2025-02)

Processed high-volume daily customer transactions with precision and directly handled client inquiries and paperwork.

• Processed a high volume of daily customer transactions with precision
• Directly handled client inquiries and paperwork, ensuring a positive service experience
• Assisted with stock control and inventory tracking, requiring meticulous attention to detail
• Processed all transactions with a 99.8% accuracy rate
• Contributed to a 15% improvement in customer retention through diligent service and follow-up

Personal Financial Advisor at Old Mutual South Africa (2021-10 – 2022-07)

Gained direct exposure to financial services compliance and client onboarding processes while managing administrative lifecycle for clients.

• Gained direct exposure to financial services compliance and client onboarding processes
• Managed the complete administrative lifecycle for 80+ clients, including document collection, payment processing, and meticulous record-keeping
• Liaised between clients and internal compliance/finance departments
• Built strong client relationships resulting in a 30% referral rate, demonstrating trusted client service and reliable handling of sensitive financial documentation

Inventory Control Clerk at Shoprite Distribution Centre (FMCG) (2020-08 – 2021-02)

Excelled in a role defined by extreme attention to detail and high-volume, accurate transaction processing in an FMCG distribution environment.

• Excelled in a role defined by extreme attention to detail and high-volume, accurate transaction processing
• Executed 800+ daily system entries with zero discrepancies
• Updated inventory tracking systems and generated reports, directly contributing to a 98% inventory accuracy rate
• Maintained a flawless accuracy record in a deadline-driven, high-pressure environment, showcasing the discipline required for financial processing

B-Tech in Operations Management – University of Johannesburg (2017)

National Diploma in Operations Management – University of Johannesburg (2016)

National Senior Certificate in Grade 12 (2013)