Boitumelo Rankoko

Motivated and dedicated customer service professional with proven experience in handling high-volume U.S. campaigns. Known for providing exceptional service, resolving issues efficiently, and maintaining a positive customer experience. Strong communication, problem-solving, and teamwork skills, with a passion for delivering top-quality results in every task.

Customer Service Representative - Concentrix

(2024-01)

• Handle customer inquiries for U.S.-based campaigns with professionalism and empathy.
• Provide solutions to ensure customer satisfaction and retention.
• Collaborate with team members to meet performance and quality targets.

Customer Service Agent - Quantanite

(2022-01 - 2023-12)

• Provided customer support for Stamps.com (U.S. campaign).
• Assisted with billing, account setup, and troubleshooting.
• Recognized for delivering consistent, high-quality customer experiences.

Customer Service Agent / Quality Assurance - Aegis

(2020-01 - 2022-12)

• Provided customer service for Telkom South Africa, handling inquiries, account issues, and service requests.
• Served in the Quality Assurance team for approximately 8–9 months, monitoring and evaluating customer interactions.
• Delivered feedback and coaching to agents to improve service standards and compliance.
• Improved customer satisfaction through efficient problem-solving and consistent performance reviews.

Administrative Assistant - Kagiso Migson Health Care Organization

(2016-01 - 2016-12)

• Performed filing, data entry, and document organization.
• Supported daily administrative operations and maintained office efficiency.

Matric Certificate - Lenasia South Secondary School (2014-12)