Bongiwe Msibi

I am eager to join a dynamic organization where I can leverage my skills to contribute significantly to its success, while also furthering my professional growth and expanding my horizons in the financial sector.

Customer Specialist at CARTER SUZUKI (2023-07 – Present)

• Welcome customers and assist with their enquiries and understanding their car needs.
• Provide detailed information on car specifications and features, staying updated with the latest industry trends.
• Assisting clients complete purchase applications physically and telephonicaly.
• Verifying client details and providing finance options available to them.
• Coordinate with finance department to process potential buyers.

Field Sales Agent at Premier Credit (2022-06 – 2023-07)

• Identifying potential clients to borrow money through marketing campaigns and approaching business owners physically.
• Identifying client financial needs and clearly explaining the features, benefits, terms, and conditions of different loan products to clients.
• Preparing applications, assisting clients with completing loan applications, ensuring all necessary information is provided and submitted for processing.
• Resolving customer queries and concerns, maintaining good relationships through networking and constant communication.

Insurance Sales Agent at GLOBAL-DIRECT (2021-11 – 2022-05)

• Calling prospective clients based on cold leads and offering them insurance.
• In depth knowledge of various insurance products to provide clear explanations and solutions to clients.
• Conducting a needs assessment with clients to better understand their needs and recommend appropriate insurance products and coverage options.
• Providing clients with insurance quotes and explaining the pricing structure.
• Resolving client queries telephonic and face to face.
• Capturing and maintaining client data ensuring filling systems are in line with the POPIA regulations.
• Enrolling interested clients information on the system for submission and processing.
• Liaising with underwriters and relevant internal team members to resolve administrative queries effectively.

Sales Agent at I-TALK (ABSA Credit cards) (2021-05 – 2021-09)

• Calling clients and offering them credit cards.
• Clearly explaining the benefits and advantages of the product and monthly charges associated.
• Updating client information and submitting applications for interested clients.
• Resolving customer queries and complaints.

Online shopper Team Leader at ZULZI (2020-03 – 2021-04)

• Efficiently handle multiple shopping orders and purchases, ensuring accuracy and completeness.
• Address customer service requests promptly.
• Verify the accuracy of items included in orders and address any discrepancies finding alternative items where necessary.
• Maintain a high rate of customer satisfaction.
• Training new recruits.
• Financial management.

Marketing Agent at BLUE-BELL Marketing (2019-02 – 2020-03)

• Promoting new products
• Customer service

Management Assistance in Management – Skills Academy (2020)

Matric – Wordsworth High School (2017)