Bu Modise
Collections and Customer Service Professional
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About
Dedicated Collections and Customer Service Professional with over 4 years of experience in a high-volume call centre environment. Experienced in debt recovery, payment negotiations, customer account management, complaint resolution, and compliance-driven customer interactions. Recognised as a Top Collector and skilled at meeting performance targets while maintaining professional client relationships. Seeking to grow within the banking and financial services sector.
Experience
Collections Call Centre Agent at Nutun (MBD) (2021-08 – Present)
- Handle high volumes of inbound and outbound customer calls.
- Negotiate payment arrangements and assist customers with outstanding accounts.
- Resolve account-related queries and provide professional customer support.
- Process settlement and paid-up letter requests.
- Maintain accurate customer records and account notes.
- Consistently work towards collection and service targets.
- Handle escalated customer interactions professionally.
Education
National Senior Certificate in Matric – Orange Farm Secondary School (2017)
Human Resources Management in Human Resources Management – Boston City Campus
