Senior Coach - Customer Service
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37 year old mother of 2 with a passion for customer service. I have worked in various customer service roles throughout my career, from hospitality to call centres l. I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry.
I am skilled and experienced in aligning training and development visions. To encourage best practices within the organization and to help improve operational efficiency that include learning tools, social media, IVR, websites and dashboards.
I have succeeded in managing staff performance, Identifying and reporting trends to inspire best practice. I am a detail-oriented individual with administrative and internet-based training experience. I enjoy researching, designing and developing learning materials.
I am a proactive, enthusiastic individual with a passion for learning and development and a strong customer-focused training and development background.
Higher Certificate: Occupationally Directed Education Training and Development Practices - ETDP SETA
National Diploma in Operations Management
Certification in Fundamental Concepts of Computing
Programming & Databases
