Charllotte Mampshe

Organised and efficient professional with extensive experience in coordinating front-office operations and administrative support. Proven ability to manage daily reception duties, including customer enquiries, access control, and financial administration using SAGE and Excel. Skilled in inventory management, KPI reporting, and staff coordination. Eager to leverage strong organisational capabilities and a proactive approach to enhance operational efficiency for your team.

Senior Receptionist at PLANET FITNESS (2025-10 – Present)

• Orchestrate daily reception operations, encompassing incoming calls, customer inquiries, access control, and front-office administration.
• Leverage SAGE, SharePoint, Excel, and internal systems for data capture, invoice management, record keeping, and operational support.
• Process all payments, conduct end-of-day cash-ups and reconciliations, and manage outstanding account and arrears follow-ups.
• Oversee stock and consumables, perform regular inventory counts, and maintain precise stock records.
• Generate management reports and key performance indicator (KPI) data, while assisting with compliance, health & safety audits, and incident documentation.
• Facilitate recruitment processes, coordinate staff, and deliver training, alongside providing administrative support across multiple departments

Receptionist at PLANET FITNESS (2024-09 – 2025-09)

• Managed front-desk operations, customer service, incoming calls, and queries.
• Processed payments, conducted cash-ups, and supported follow-ups for outstanding accounts.
• Maintained accurate client records and assisted with invoicing, filing, and general administration.
• Monitored reception stock and consumables and reported operational and safety concerns.

Receptionist at PLANET FITNESS (2019-01 – 2021-12)

Honours in Psychology – University of South Africa (2022-01 – 2022-12)

Bachelor of Arts in Humanities-Major: Psychology & Criminology – University of Pretoria (2019-01 – 2021-12)