Christopher Netshivhambe

I am a dependable and hard working individual and my qualifications match the experience and skills required by this position. I have experience working as a Administration Intern. I am familiar with the various tools used in this profession.

I have great hand-eye coordination and I can learn new jobs quickly. I have the ability to manage my time wisely and to multi-task in order to complete daily jobs in a reasonable amount of time. I am self-motivated and have the ability to work without constant supervision but I can also work well as part of a team.

The enclosed resume contains a comprehensive look at my work history and skills relevant to this position and I have included references from past employers. I am confident that I am the most qualified person for this position, and I am looking forward to meeting with you soon to learn more about this job and to discuss my qualifications in more detail.

Company Name: State Bank of India, Johannesburg

Period: 01 March 2023 to 31 July 2023

Position: Banking Assistant

• Respond to client inquiries via phone, Email and SMS. 
• Provide professional and courteous telephone service, handling tasks like call transfers and message taking. 
• Receive and receipt various payments and other cash transactions, verify and post to appropriate accounts, issue receipts. 
• Maintain electronic files necessary to generate daily reports. 
• Keep accurate records of sales and customer interactions using a customer relationship management (CRM) system. 
• Assist customers to open, update and close corporate bank accounts.

Period: 01 November 2018 to 31 August 2022

Position: Branch Supervisor (Sales Consultant)

• Capturing of Loan Applications. Check loan application documentation for accuracy, authenticity and compliance to policy and procedures as well as completeness. 
• Accurately capture all client information as per loan application and supporting documentation.
• Suspend or reject loan applications to be re-quoted as and when required. Explain the Loan Application Process to facilitate client understanding of the process. 
• Work closely with Trade Area Manager on customer acquisition strategies and retention efforts and developing new marketing campaigns. 
• Responsible for day-to-day sales activities inside and outside the branch.

Period: 02 July 2018 to 31 October 2018

Position: Customer Service Agent

• Manage large amounts of inbound and outbound calls in a timely manner. 
• Follow communication “scripts” when handling different topics. 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. 
• Build sustainable relationships and engage customers by taking the extra mile

• Postgraduate Certificate in Education (Senior and Further Education and Training Phase) Varsity College Sandton 
• RE5 Certificate Moonstone Management School of Excellence 
• Customer Management Banking BANKSETA 
• Bachelor of Arts in International Relations University of Venda 
• National Senior Certificate Ntsedzeni High School