Denique Moneron

I have over 10 years’ experience in the solid / liquid separation and filtration fields across a variety of industries, including mining, food and beverage and pharmaceuticals (to name a few). In addition, I have over 14 years’ experience in sales administration which includes quotes, tenders, aftermarket spares, order processing, invoicing, onboarding new clients and suppliers, importing, exporting, project management, planning as well as resolving any technical or commercial queries and concerns. I am a fast learner, and I am able to use every resource at my disposal to improve my roles, responsibilities and ultimately the function of the department.

My strengths include:

Industrial Administrator - FILTER AND HOSE SOLUTIONS (A DIVISION OF THE HUDACO GROUP)

(2024-05)

Reporting to: Sales Manager

• Receiving and registering enquiries on Enquiry Register in excel
• Identifying correct parts to quote
• Cross referencing across all brands that we are able to sell and quote based on customer needs in terms on performance, price and lead times
• Checking if pricing is correct on Pastel
• Working with technicians to assist customers with technical queries where required
• Assisting customers with commercial queries where required
• Processing orders in Pastel and Ordnung
• Notifying relevant personnel to go ahead with supplier orders and picking internally
• Compiling relevant technical information on larger equipment quotes and costing accordingly
• Providing project schedule updates on open equipment orders
• Invoicing orders
• Maintaining all relevant registers
• Constant communication with customers, resolving queries and issues and acknowledging receipt of enquiries and orders timeously
• Pulling sales reports monthly for Sales Manager
• All relevant and adhoc admin duties

Acting Customer Service Supervisor - DONALDSON FILTRATION SYSTEMS

(2023-12 - 2024-04)

responsibilities include order processing, invoicing, project management, reporting, managing stock levels, monthly commission structuring.

Sales Administration (Industrial Gases, Process and Industrial Air Filtration) - DONALDSON FILTRATION SYSTEMS

(2022-11 - 2024-04)

Reported to: Sales Director - Industrial Air Filtration

• Receiving and registering enquiries on Enquiry Register in excel
• Identifying correct parts to quote in conjunction with Engineer
• Checking if pricing and customer account is loaded in Oracle in order to quote
• Requesting pricing from Product Data Personnel should prices not be in Oracle
• Working with engineers to assist customers with technical queries where required
• Assisting customers with commercial queries where required
• Processing orders in Oracle
• Notifying relevant personnel to go ahead with customer orders, including importing from Donaldson Distribution areas worldwide
• Invoicing orders
• Maintaining all relevant registers
• Constant communication with customers, resolving queries and issues and acknowledging receipt of enquiries and orders timeously
• Pulling sales reports on a weekly basis for Sales Meetings
• Keeping CRM updated with calls, emails, meetings, quotes, orders, etc
• All relevant and adhoc admin duties

Sales Administrator - MULTOTEC PROCESS EQUIPMENT

(2018-05 - 2022-10)

Reported to: Supervisor and Commercial Managers

• Receiving and registering enquiries on JDE and ‘Quote Tracker Register’ for capital equipment, spares, services and test work
• Requesting supplier, import and export quotes via relevant departments and liaising with these departments on supplier quote costing and lead time issues
• Compiling technical information from engineers where required
• Creating quotations for tenders, capital equipment and test work in eDocs
• Creating quotations for spares and services in JDE
• Costing as per current agreed mark ups and margins
• Fixed exchange contracts and rate of exchange hedging for quotation costings and orders where required
• Liaising with relevant Multotec branches regarding new enquiries and orders received
• Liaising with Legal Department regarding commercial deviations required for new tender and capital enquiries
• Liaising with relevant Engineers, Specialists and Managers where required for each enquiry and order received
• Working with engineers to assist customers with technical queries where required
• Assisting customers with commercial queries where required
• Creating new jobs in JDE when orders are received
• Preparing handover meetings for new orders placed by customers on capital equipment
• Maintaining all relevant registers in eDocs, Teams, Sharepoint and JDE
• Reviewing and releasing relevant hold points on jobs
• Checking customers’ credit facilities and communicating with Credit Controllers and Commercial Managers regarding customers’ payment options
• Assisting customers and Credit Controllers regarding completing registration forms and loading to JDE
• Completing vendor registration forms when customers require this
• Constant communication with customers, Multotec branches and departments – resolving queries and issues and acknowledging receipt of enquiries and orders timeously
• Handling contracts and confidentiality / non-disclosure agreements in conjunction with
• Relevant customers, Managers, branches and departments
• Customer and site visits to resolve account issues and current stock issues on spares
• All relevant and adhoc admin duties
• Working knowledge of how to pull relevant reports from JDE and registers
• Comprehensive knowledge of HR policies and reporting structures
• Able to compile tenders and capital equipment quotations for Solid Liquid Separation, Water Treatment, Samplers and Magnetics product lines
• Basic understanding of technical drawings with assistance from relevant drawing offices
• IT knowledge, I am currently the go to person when it comes to resolving printer issues, programme issues, general PC issues, etc

Aftermarket - Spares and Logistics Assistant - ROYTEC GLOBAL (PTY) LTD

(2014-08 - 2018-02)

Reported to: CEO (former Contracts Director) & Aftermarket Manager

• Receiving and allocating enquiries from clients for equipment
• Creating quotations and / or assisting with technical queries
• Compiling commissioning and 2 years’ operating priced spare parts lists
• Requesting logistics quotations for equipment delivered to site
• Creating new jobs in AccPac for purchase orders
• Preparing purchase orders placed on suppliers
• Producing Commercial Invoices, Tax Invoices and Packing Lists
• Maintaining all relevant registers
• Managing import, export and inspection of equipment
• Tracking and filing of SAD500 forms
• Clearing all Contractual and Aftermarket funds into bank accounts
• Assisting with Contractual documents, transmittal notes, control registers and purchase orders
• Maintaining relationships with clients
• Scheduling company drivers’ routes for collections and deliveries
• Maintaining fleet logbooks, scheduling services and repairs
• Relevant admin duties

Marketing Administrator - ROYTEC GLOBAL (PTY) LTD

(2016-05 - 2018-02)

Reported to: Business Development & Marketing Director

• Structuring annual marketing budget
• General design editing of advertisements, brochures, banners, etc
• Scheduling adverts with online and printed publications
• General website updates and changes
• Managing, monitoring and updating social platforms
• Planning and managing all internal and external events, exhibitions, conferences and functions
• General personal assistance for the Marketing Director
• Travel and accommodation scheduling and booking for international and local events
• Relevant admin duties

Girl Friday - HC PROJECTS (CONSTRUCTION) cc

(2010-07 - 2014-07)

Reported to: Owners

• Tendering for new projects in conjunction with the Quantity Surveyor
• Compiling Site Safety Files
• Ordering stationary supplies, office equipment and site material
• Typing of weekly office and site minutes
• Basic personal assistance for all members
• Travel and accommodation scheduling and booking for local jobs
• Scheduling meetings
• Typing up letters, faxing, scanning and emailing
• Relevant admin duties
• Answering switchboard
• Receiving and sending post

Matric - Glenvista High School (2008)