Denver Bartman

IT support professional with more than 20 years of hands-on experience across desktop support, end-user support, hardware and software troubleshooting, networking and field service. Most recently provided IT support at Netcare Blaauwberg Hospital in a business-critical healthcare environment. Experienced with Microsoft Windows, Active Directory, LAN/TCP-IP networking, workstation configuration, Microsoft Office, SAP, Netterm, printers and server/workstation troubleshooting.

Skilled in diagnosing technical issues, prioritising incidents according to urgency and business impact, coordinating escalations and working within service-level requirements. Able to work independently or as part of a technical support team.

CLO / IT Support - Netcare Blaauwberg Hospital

(2017 - 2026)

• Provided technical IT support to users in a business-critical hospital environment.
• Diagnosed and resolved workstation, hardware, software, printer and connectivity problems.
• Supported Microsoft Windows, Active Directory, LAN/TCP-IP networking, SAP, Netterm and standard business applications.
• Configured workstations and connected users to LAN services within Microsoft/TCP-IP environments.
• Troubleshot workstation and server-related faults, escalating issues requiring higher-level technical intervention.
• Monitored IT systems and prioritised incidents according to urgency and business impact.
• Liaised with the central IT support desk and other departments to investigate and resolve technical incidents.
• Managed LAN connectivity and reported WAN/ISP problems for further investigation.
• Installed and configured Windows, Microsoft Office, Netcare software and other standard applications.
• Maintained printers and other IT peripherals; maintained the IT asset register and coordinated procurement of PCs, software licences and other IT equipment.
• Supported PABX/telephone systems and assisted departments with technical issues.
• Worked according to organisational IT policies, procedures, configuration requirements and service-level agreements.

IT & Field Service Technician - Kyocera

(2014 - 2017)

• Maintained computers and network environments and provided technical support to users.
• Installed, configured and maintained copier and print systems.
• Diagnosed and resolved hardware and software-related technical issues.

IT & Field Service Technician - Nashua

(2009 - 2014)

• Maintained computer and network environments and provided field-based technical support.
• Serviced and supported office IT equipment and resolved technical faults.

IT & Field Service Technician - Canon

(2007 - 2009)

• Provided IT and field service support for computers, networks, printers, copiers and related equipment.
• Performed maintenance, troubleshooting and technical repairs.

IT & Network Specialist - BTC

(2005 - 2007)

• Maintained computer and network environments.
• Serviced printers, copiers and fax equipment and resolved technical faults.

Lecturer & Examiner - Boston City Campus

(2004 - 2005)

• Delivered A+ computer technician training and assessed weekly examinations.
• Maintained office PCs, networks and printers.

IT & Network Specialist - MS Computers

(2000 - 2004)

• Maintained computer and network environments for clients.
• Serviced fax machines, printers and copiers and provided technical troubleshooting.

AZ-900 & AZ-104 - Online Learning

Computer Technician Diploma - Boston Business College (2002)

Engineering Studies – N2 - Electrical Trade Theory, Engineering Science, Mathematics & Industrial Electronics - St Marks Campus, East London (2000)