Erwin Bodenstein

I'm a customer-focused professional with over 10 years of experience in eCommerce, digital operations, and customer support. Open to Remote International Opportunities. Throughout my career, I've worked extensively with customers across email, chat, and phone channels—helping resolve issues, improve experiences, and ensure smooth online journeys from first interaction to final resolution.

In my current role, I manage online customer experience across multiple platforms, combining technical knowledge with strong communication skills to support customers and optimize digital processes. I'm now looking to transition into a remote, international customer support role where I can contribute to a high-performing team and continue delivering reliable, high-quality service.

Sales and ecommerce at BK Percussion (2021-08 – Present)

• Manage and maintain the company's eCommerce website, including product uploads, pricing, and content updates
• Optimize product listings to improve visibility, customer experience, and conversion rates
• Oversee inventory management across online platforms, ensuring accurate stock accuracy and availability
• List and manage products on Takealot, supporting marketplace growth and expanding online sales channels
• Manage social media accounts for multiple brands within the wholesale portfolio, creating and publishing content to support brand awareness and engagement
• Design promotional content, digital ads, and email mailers using Adobe Photoshop to support marketing campaigns
• Assist customers via phone and in-store, providing product guidance and supporting sales
• Process orders and maintain financial records using Sage accounting software
• Contribute to improving overall digital sales performance through better product presentation, marketing content, and customer experience

Ecommerce Manager at MARS Music (2014-07 – Present)

Online Sales and Marketing Executive at MARS Music (2014-07 – Present)

Worked as part of a fast-paced retail and eCommerce team in the musical instrument and pro audio industry

• Assisted customers in-store and online, providing product guidance and contributing to sales
• Supported online sales operations, including product handling and order processes
• Contributed to delivering a high-quality customer experience across both physical and digital channels
• Gained hands-on experience in retail sales, customer service, and the musical instrument market

Contact Center Agent at Mukuru (2021-08 – 2021-09)

Head of Online Development and Content Creation at MiTech Direct (2017-01 – 2021-05)

retrenchment

Developer at Marshall Music (2012-08 – 2014-09)

Build and Maintain the Marshall Music Direct Website

Contact Center Agent at Verpakt Management Services (2009-08 – 2012-08)

• Provided customer support to international clients across the US, UK, and Australia via live chat, email, and telephone
• Assisted customers with account issues, technical support, and general inquiries in a fast-paced online gaming environment
• Resolved customer complaints efficiently while maintaining a high standard of service and professionalism
• Troubleshot technical issues and guided users through solutions to improve their platform experience
• Managed high volumes of customer interactions while meeting response time and service quality expectations
• Developed strong communication and problem-solving skills in a global, customer-focused environment

Contact Center Agent at Osiris Trading (2007-08 – 2009-08)

• Provided high-volume customer support to international clients across the US, UK, and Australia via phone, email, and live chat
• Assisted customers with account management, profile issues, and technical support within an online gaming environment
• Resolved customer queries and complaints efficiently while maintaining a high standard of service
• Worked in a fast-paced call centre environment, consistently managing multiple support channels simultaneously
• Adapted to shift-based work schedules while maintaining performance and service quality
• Strengthened communication, problem-solving, and time management skills in a global customer support setting

High School/Secondary Diplomas and Certificates – High School Eric Louw (1996-01 – 1998-12)

– High School Eric Louw (1996-01 – 1997-12)