A motivated customer service consultant with experience in the banking and insurance sector, skilled in client relations, problem-solving, and maintaining high service standards.
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Customer Service Representative excelling in client interaction and relationship management. Delivers accurate insurance guidance and resolves queries effectively. Committed to achieving performance targets and enhancing customer satisfaction.
Customer Service Representative at FNB (2024-11 – 2026-04)
Handling inbound and outbound calls, assisting clients with insurance quotes, policy updates, and enquiries while meeting call quality, compliance, and performance targets.
Customer Service Representative at HTN Attorneys (2018-12 – 2023-03)
Handled inbound and outbound calls to engage customers regarding outstanding accounts, negotiated payment arrangements while maintaining professionalism and compliance.
Debt Collector at Nudebt Management (2015-10 – 2016-10)
Managed collection calls and negotiated payment arrangements with debtors to minimize outstanding balances, including SABC TV licence collections.
Computer Literacy End User Computing in Computer Science – Siyafunda CTC (2014 – 2014)
NQF L4 Matric in General Education – Thoko Thaba Secondary school (2013 – 2013)
