Fezekisa Kopele

Client-facing professional with direct experience assisting customers with bank account opening and digital banking at TymeBank, alongside accurate cash handling, data capturing, and confidential customer information management across retail and financial services environments. Comfortable engaging the public confidently, explaining processes clearly, meeting daily and weekly performance targets, and working within procedure-driven, compliance-conscious settings. Currently completing an N4 Human Resource Management qualification.

TymeBank Brand Ambassador - Edge Field Marketing (TymeBank)

(2024-11 - 2025-08)

• Assisted customers with opening TymeBank accounts at an in-store kiosk, explaining the process clearly
• Helped customers use self-service kiosks and digital banking features
• Captured customer data accurately and confidentially, in line with required procedure
• Compiled and submitted hourly and weekly reports on registrations and targets met
• Maintained a professional, trustworthy image while representing a financial services brand

Cashier / Front of House - Nando's

(2026-05 - 2026-06)

• Operated the POS system, processing cash, card, and QR code payments accurately
• Completed daily cash-up and end-of-shift paperwork, balancing the till correctly every shift
• Handled customer queries and complaints professionally, escalating when needed

Facilitator - Year Beyond

(2024-01 - 2024-04)

• Compiled and submitted weekly administrative reports to programme coordinators

Teacher Assistant - Department of Education, Luyteville Primary School

(2023-02 - 2023-12)

• Took attendance registers and maintained accurate, confidential records
• Assisted the school administrator with data capturing

National Certificate - Human Resource Management N4 - South Cape College (2026-11)

Matric - Mbulelo Benekane High School (2020)