Gabriel

Administrative professional with 6+ years of experience across front-office administration, customer service, records management, and operational coordination within a fast-paced healthcare/laboratory environment. Proven track record training new staff, supporting supervisors, safeguarding confidential patient data, and resolving customer enquiries efficiently. Known for reliability, sound judgement, and a proactive approach to improving day-to-day processes.

Currently expanding technical skill set through freeCodeCamp's Responsive Web Design certification.

Admin Clerk / Receptionist - Lancet Laboratories - Hillcrest

(2021 - 2026-03)

• Managed full front-office administration for a high-volume laboratory site, serving as the first point of contact for patients and healthcare staff.
• Processed confidential patient information accurately and securely using the Laboratory Information System (LIS), maintaining strict compliance with data protection standards.
• Captured and verified patient and specimen data with a high level of accuracy, ensuring records were complete and error-free.
• Resolved customer enquiries and complaints promptly, consistently earning positive feedback from patients and management.
• Trained and mentored new employees on office procedures, systems, and confidentiality protocols, accelerating their time to full productivity.
• Supported supervisors with day-to-day operations, managing competing priorities without compromising accuracy or confidentiality.
• Identified and recommended workflow improvements that streamlined documentation and administrative processes.

Administrative Assistant / Logistics Support - Lancet Laboratories - St Augustine's Hospital

(2019 - 2021)

• Coordinated specimen logistics between hospital departments and the laboratory, helping ensure timely, accurate sample handling.
• Maintained detailed and accurate operational records to support smooth day-to-day service delivery.
• Provided reliable administrative support to healthcare professionals across multiple departments.
• Communicated effectively across teams to resolve logistical issues and keep services running efficiently.

National Senior Certificate - Newhaven Secondary School (2017)