Gerald Thompson

I was employed at Medscheme as a Client Service Consultant. Previously I was employed as a Back Office Administrator in the Network Contracting Department (Provider Networks) within Medscheme. We were responsible for maintaining and inviting the providers to join the schemes networks.

I am a responsible and dedicated individual who works well under pressure. I possess good organizational skills. I have learnt to work with diversity of people and to communicate well with them. I am eager to learn and am very capable of adapting to changes.

I believe that providing excellent customer service is essential for the success of any business.

Client Service Consultant - Medscheme Pty Ltd

(2017-09 - 2024-05)

• Resolving members queries-claims, finance and membership
• Printing member cards
• Signing on new members
• Educating members on scheme rules and benefits
• Assisting brokers and healthcare professionals
• Assisting with hospital authorisations
• Dealing with national treasury – pensioners
• Printing member and providers statements
• Printing tax certificates
• Assisting members with continuation of membership
• Management of chronic medication

Back Office Admin Agent - Medscheme Pty Ltd

(2013-08 - 2015-12)

• Calling health care professionals regarding their problems
• Dealing with the Queries of the Doctors
• Assist members about the compliance of the doctors
• Calling the doctors about their adherence Reports
• Dealing with any Queries the Doctors Have
• Pulling a Monthly Reports
• Making sure that the doctors adhere to the rules and obligation of the scheme
• Assist the PLC's with any queries they have
• Renaming of the contracts on the system to MHG (Metropolitan Health)
• Compiling Systems Audits on a Weekly Basis for Our Specialists Department

Administrator - Medscheme Pty Ltd

(2010-09 - 2013-07)

• Loading of the Doctors on the Network
• Dealing with any Queries the Doctors Have
• Scan and Attach Contracts Received
• Filling Complete Contracts

Tele seller - Mercor Solutions

(2008-10 - 2009-06)

• Taking Stock orders from Merchandisers
• Making sure that promotional stock is available
• Capturing of the store returns on the system
• Advising the merchandisers of the promotions ahead

Merchandiser - Mercor Solutions

(2005-09 - 2008-09)

• Placing orders
• Stock Rotation
• Writing the Returns
• Making sure Promotional Stock is available
• Maintain the shelf life of the product
• Inform the store manager of the out of stock products
• Maintain the shelf space
• Negotiate space for promotion

ICD 10 Code's Course - Medscheme's Online Course

Business Management - Grantley College (2004 - 2004)

Sales and Marketing - Damelin (2006 - 2006)

Call centre and computer - Cornerstone (2006 - 2006)

Matric - Fons Luminis Secondary School (2001 - 2001)