Mannashana Mphahlele

I am very technical individual who exudes great passion and persistence in all work rendered over; I am strict with schedules which earned respect from his colleagues and superiors in terms of meeting deadlines without compromising quality of work with 9 years' experience in banking I have excellent communication and analytic skills; can handle people to serve specific purposes. Above all has a very open minded and always willing to learn so he can work to highest standard.

Client Service Consultant - Nedbank Limited

(2015-12 - 2024-02)

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online application and resolve any log in issues.
• Assist the client to buy value-added service(e.g pre-paid data and airtime)online or through a self-service device.
• Assist the client to obtain statements,cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their application, queries and requests.
• Discover clients service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential client on how to subscribe and service their account.
• Educate clients on self-service,digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling(without advising)through client engagement,fulfilling.making suggestions,referring to the relevant department for action and by capturing it on the client management system.
• Meet,greet, establish and clarity client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Top individual RBB Achiever in 2021 and 2022
• Stand-in for team leader client service for 3 years (in first year received Green Audit by OPS Manager Miringo Nkuna)

Grade 12 - Sekate senior Secondary School (2005)

National Higher Certificate - Accountancy - Tshwane University of Technology (2010)

National Higher Certificate - Customer Management - Bankseta (2022)