Smangele Hlophe

Client Service Consultant

Talent

GautengMember since October 7, 2026

Professional competenciesBusiness and administration skillsTechnical and office skillsComputer Literacy

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Professional competenciesBusiness and administration skillsTechnical and office skillsComputer Literacy

About

I am a highly motivated, results-driven professional with over five years of experience as a Client Service Consultant, recognized for delivering exceptional customer experiences and building strong, lasting relationships. I bring a natural passion for business operations, problem-solving, and human interaction, combined with a strong ethic and a commitment to excellence.

Experience

Client Service Consultant - Metropolitan

(2022-06 - 2026-05)

Provided client support offer personalized assistant to clients addressing inquiries and resolving issue related to insurance policies, claims, and coverage options.
Client relationship management build and maintain strong relationships with clients to ensure satisfaction, retention, and loyalty.
Policy guidance, assist clients in understanding providing guidance on selecting the best coverage to meet their needs.
Problem resolution, act as a point of contact for clients.
Resolving complex issue efficiently and ensuring a positive experience.
Documentation and record keeping maintain accurate and up to date client records, including communications, policy changes and transactions.
Collaborating with teams work closely with sales underwriting and claims departments to ensure seamless client service and policy management.

Learnership - Metropolitan

(2019-06 - 2022-05)

Provide client support offer personalized assistant to clients addressing inquiries and resolving issues related to insurance policies, claims and coverage options.
Client relationship management build and maintain strong relationships with clients to ensure satisfaction, retention, and loyalty.
Policy guidance, assist clients in understanding providing guidance on selecting the best coverage to meet their needs.
Problem resolution, act as a point of contact for clients.
Resolving complex issue efficiently and ensuring a positive experience.

Sales Consultant (Trainee) - Global Direct

(2018-01 - 2018-12)

Sales Assistant - Spitz

(2019-01 - 2019-12)

Handle mails and packages, distributing them to the appropriate recipients.
Managed Office supplies inventory and placed orders when necessary.
Assisted in administrative tasks, including data entry filing and document preparation.
Resolved customer complaints and issues, escalating them to the appropriate supervisor if necessary.

Financial Advisor - Sanlam Sky

(2026-06)

Advise clients on suitable financial solutions by conducting needs analyses and recommending life insurance, funeral cover, investment, and medical aid products.
Generate new business through prospecting, networking, referrals, and relationship management while consistently achieving sales targets.
Manage the end-to-end client process, including policy applications, compliance documentation, policy reviews, and ongoing customer support.