Henry Obi
Customer Support / Customer Success Professional
Talent
NewcastleMember since July 10, 2026
Customer ServiceIntercomGleapSlack
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Customer ServiceIntercomGleapSlack
About
With more than eight years of remote experience at Remitano, I have consistently delivered excellent customer service within the fintech and cryptocurrency sector. Customer-focused professional with proven ability to handle high-volume enquiries, maintain excellent satisfaction scores, and mentor team members.
Experience
Resolver at Remitano
Promoted to Resolver in recognition of performance.
- Handled 35–50 customer enquiries daily
- Maintained an 85–95% customer satisfaction score
- Mentored new colleagues
- Collaborated with technical and compliance teams using Intercom, Gleap and Slack
Customer Support Representative at Remitano
Initial position at Remitano before promotion to Resolver.
Education
Banking and Finance
Bachelor of Science (B.Sc)
University of Being, Benin City
Skills
Customer Support / Customer Success Professional
