Jo-Lee Davids
Customer Service Agent
Talent
Cape Town, City of Cape TownMember since May 13, 2024
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About
I am a professional individual who is able to work independently as well as in a team. This has allowed me to practice active listening, effective when dealing with the clients’ enquiries.
I am teachable and am open to learning new skills that could not only enhance my personal development but be beneficial to any company I may serve.
Experience
Royale International Couriers
March 2019 – Current
Contact Centre Customer Service Agent
- Booking of Domestic, Export ,Import and Cross trade and Airfreight courier
- Screening and routing of national and international telephone calls
- Maintaining emails
- Opening and Closing the office
- Updating Q-metric and parcel Perfect Systems
- Processing quotations
- Tracking Domestic and international Shipments
- Dealing with customer enquiries and escalations and escalating to other departments / management when necessary
- Chat feature – chatting with clients that access the feature on the company website
- Training new staff
- Creating SOPs
- Working with currencies
- Sales (gaining potential clients)
- Communicating with International agents (via email and phone)
- Creating work schedules for the team.
Education
The Skills Development Corporation (2023 – 2024)Course: Office Administration NQF 5
Module: Business and Office Administration 1
Bookkeeping to Trial Balance
Business Literacy
Marketing Management and Public Relations
Business Law and Administrative Practice
