Karabo Makena

As a Customer Service Agent, my goal is to enhance the customer experience and contribute to the company's success through effective communication and problem-solving.

Application Assessor - Curemed - Centurion

(2026-02 - 2026-05)

• Reviewing Submissions: Intake applications, checks for completeness, and ensures all required documentation is provided.
• Data Capturing: Accurately logs applicant data and assessment results into organizational or regulatory databases
• Providing Guidance: Offers clear, constructive feedback to applicants, explaining why they passed, failed, or need to submit additional evidence.
• Answering Inquiries: Handles correspondence and telephone queries to clarify application procedures and requirements.
• Record Keeping: Keeps highly organized, complete records of applicant progress and assessment outcomes for audits and internal verifiers

Customer Service Agent - Momentum Group - Centurion

(2023-01 - 2025-12)

• Customer Support: Assisting customers with their questions, concerns, and problems in a timely and professional manner.
• Issue Resolution: Identifying and resolving issues efficiently to ensure customer satisfaction.
• Product Knowledge: Providing accurate information about products or services to assist customers.
• Data Entry: Recording and updating customer information and interactions in the system.

Pet Care Advisor - Absolute Pets - Grove Mall

(2021-10 - 2023-01)

• Customer Assistance: Provide expert advice and assistance to pet owners regarding pet care, including nutrition, health, and behavior.
• Product Recommendations: Recommend appropriate pet products, such as food, toys, and accessories, based on individual pet needs and preferences.
• Issue Resolution: Address and resolve customer concerns or complaints related to pet care products or services.
• Education: Educate pet owners on best practices for pet care and preventive measures to ensure the well-being of their pets.
• Record Keeping: Maintain accurate records of customer interactions and product recommendations.
• Sales Support: Support sales initiatives by promoting products and services and meeting sales goals.
• Follow-Up: Follow up with customers to ensure satisfaction and address any additional questions or issues they may have.

Admin Assistant - Vets Mart - Grove Mall

(2018-03 - 2021-08)

• Office Management: Organize and maintain office files, records, and documentation.
• Communication: Handle phone calls, emails, and correspondence, and relay information as needed.
• Scheduling: Manage calendars, schedule appointments, and coordinate meetings.
• Data Entry: Input and update data in databases and spreadsheets.
• Office Supplies: Monitor and order office supplies and equipment.
• Support Staff: Assist other staff members with administrative tasks and projects.
• Customer Service: Greet visitors, handle inquiries, and provide support to clients or customers.
• Document Preparation: Prepare and proofread reports, presentations, and other documents.
• Event Coordination: Help plan and organize company events.

Matric - Daspoort Secondary school (2015)

Wealth Management - Momentum Group (2024)