Sarah Umandi

Customer-focused BPO professional with 3+ years of experience in customer service and administration. Experienced in supporting DStv customers, handling customer queries, resolving complaints, updating records, and delivering quality service in fast-paced contact centre environments. Skilled in communication, problem-solving, CRM systems, and meeting customer service targets.

Customer Service Agent – Merchants

2 Years

• Assisted customers with account and service queries.
• Resolved customer complaints professionally and efficiently.
• Managed high-volume customer interactions while meeting quality targets.
• Updated customer information and captured accurate records.
• Escalated complex queries when required.

DStv Consultant – Afrizan

6 Months

• Assisted DStv customers with service and account-related queries.
• Provided accurate information and solutions to customers.
• Maintained professional customer interactions and accurate records.

Administration Assistant – Admyntec

1 Year

• Provided administrative support and data capturing.
• Maintained records and documentation.
• Assisted with daily office administration tasks.

Education

[Grade 12]

[WillowCrescent] | 2013