Sarah Umandi
Customer Service Agent
Talent
Sandown, City of Johannesburg Metropolitan MunicipalityMember since February 20, 2026
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About
Customer-focused BPO professional with 3+ years of experience in customer service and administration. Experienced in supporting DStv customers, handling customer queries, resolving complaints, updating records, and delivering quality service in fast-paced contact centre environments. Skilled in communication, problem-solving, CRM systems, and meeting customer service targets.
Experience
Customer Service Agent – Merchants
2 Years
- Assisted customers with account and service queries.
- Resolved customer complaints professionally and efficiently.
- Managed high-volume customer interactions while meeting quality targets.
- Updated customer information and captured accurate records.
- Escalated complex queries when required.
DStv Consultant – Afrizan
6 Months
- Assisted DStv customers with service and account-related queries.
- Provided accurate information and solutions to customers.
- Maintained professional customer interactions and accurate records.
Administration Assistant – Admyntec
1 Year
- Provided administrative support and data capturing.
- Maintained records and documentation.
- Assisted with daily office administration tasks.
Education
Education
[Grade 12]
[WillowCrescent] | 2013
