Karabo Tserema

Seasoned Service Consultant with 10 Years at numerous financial institutions. Currently have 8 years' experience in operating a business. Eager to contribute and grow with interested employer.

Freelance A.I Data Annotator at Crowdgen (2025-12 - Present)

Manager at Two Pots Restaurant (2016-04 – Present)

Internal Healthcare Consultant at Aon Hewitt (2014-06 – 2016-03)

• Vetting and loading of new application information onto the in-house system.
• Contacting clients to advise of outstanding information required by the medical scheme on their application.
• Ensuring that all applications are submitted directly to the correct medical scheme once the data is captured onto our system.

Service Consultant at Discovery Holdings (2011-10 – 2014-05)

• Advise new applicants of application process.
• Inform brokers and members of outstanding documents.
• Attach outstanding documents and activate cases.

Contact Centre Agent at Cell C Merchants (2011-02 – 2011-09)

• Inform customers on how new products are utilized.
• Advise contract customers on their balances.
• Activate internet usage and international roaming.
• Log in queries on customer's behalf and follow up for feedback.

Data Capture at Discovery Holdings (2010-07 – 2011-01)

• Capture new application forms for members (New Business).
• Check and edit any outstanding information/advise customer of missing documentation.

Data Capture / Index at First National Bank (2009-11 – 2010-06)

• Capture customers' documents and store them on our database.
• Edit customers' documents and check for missing information.

Customer Service Consultant at Standard Bank Of South Africa (2008-06 – 2009-07)

• Advise customers on queries they have about their credit and cheque cards; Transfer calls to relevant departments.

Call Centre Agent at Direct Channel Holdings (2007-12 – 2008-05)

• All potential customers and advise them about new insurance products on offer; Sign customers up for the products on offer.

Matriculation – John Orr Technical High School (2004)

Call Centre Diploma – Quest Computer Skills Centre (2007)