Keissy Ortiz
Operations and Team Leadership Professional
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About
Experienced operations and team leadership professional with a strong background in medical support services, customer service, collections, and administrative management. Proven ability to supervise teams, manage confidential information, and support business operations efficiently. Highly organized, adaptable, and results-oriented.
Experience
Supervisor | Digital Agent | Team Support Specialist - Insignia Resources
(2022-04)
- Lead and supervise team operations ensuring performance and quality standards.
- Oversee medical-related case follow-ups and documentation handling.
- Provide operational support and ensure compliance with confidentiality standards.
Back Office – Medical Research - Panama Outsourcing
(2020 - 2021)
- Processed and reviewed medical research documentation.
- Managed confidential medical information and administrative support.
Secretary & HR Hiring Team Assistant - Connect BPO
(2019 - 2020)
- Provided administrative and HR recruitment support.
- Coordinated interviews and onboarding documentation.
Customer Service Agent - Sitel
(2018 - 2019)
- Delivered customer support and maintained service performance metrics.
Collections Agent - FirstPay Loans
(2015 - 2017)
- Managed delinquent accounts and negotiated payment arrangements.
Personal & Assistant Secretary - Panama Bureau of Shipping
(2012 - 2015)
- Managed executive administrative support and corporate correspondence.
Customer Service Representative - Alorica
(2008 - 2008)
- Handled inbound/outbound communications and client inquiries.
Education
High School Diploma - Commerce - Saint Anthony School (2008)
