Lerato Mokwena

Detail-oriented Administrative and Reception professional with over 8 years of experience across medical, educational, retail, and corporate environments. Proven ability to manage front-desk operations, scheduling, client communication, record keeping, and general office administration. Known for professionalism, confidentiality, strong organisation, and delivering excellent customer service in fast-paced settings.

Medical Receptionist & Administrative Assistant - Dr BP Manne

(2023-11 - 2024-12)

• Scheduled and managed patient appointments.
• Answered patient enquiries and incoming calls professionally.
• Verified medical aid and insurance details.
• Registered patients and prepared patient files.
• Maintained a welcoming and organised reception area.
• Assisted with general administrative duties.
• Faxed, scanned, filed, and mailed documents.

General Administrative Assistant - Sunvalley Primary School

(2023-01 - 2024-09)

• Answered and directed telephone and enquiries.
• Organised and scheduled appointments and meetings.
• Took accurate minutes during meetings.
• Drafted and distributed emails, letters, memos, and forms.
• Assisted with the preparation of routine reports.
• Developed and maintained an effective filing system.

Personal Assistant - Maboea Holding Ltd

(2020-01 - 2020-12)

• Arranged meetings with clients, suppliers, and stakeholders.
• Managed the director's daily diary and schedules.
• Coordinated travel arrangements.
• Took dictation and prepared meeting minutes.
• Ensured company operations met customer and staff requirements.

Sales Associate - Queenspark Ltd (CBD)

(2018-08 - 2019-09)

• Encouraged and influenced customers to open accounts.
• Ensured stock availability to meet business demand.
• Informed customers about new products and promotions.
• Operated and maintained the POS system.
• Received and acknowledged stock deliveries.
• Maintained product displays and merchandising standards.

Cosmetics Consultant / Sales Associate - Foschini (TFG)

(2014-01 - 2016-02)

• Assisted customers in selecting suitable skincare products.
• Recommended skincare routines based on customer needs.
• Demonstrated product use and benefits.
• Achieved daily and weekly sales targets.
• Ordered new stock and promoted new products.

Matric - Elmar College (2010)

Extracurricular Certificate - Road Transport Management (Freight) - University of Johannesburg (2013-05-01)