Liezel Swano

I am a dedicated and customer-focused individual. I bring 18+ years of proven experience in customer service and contact centre operations, combined with strong communication, problem-solving, and leadership skills. My ability to deliver excellent customer experiences, support team performance, and consistently achieve targets makes me a valuable asset to any organisation.

Customer Service & Collections Advisor - WNS Global Services

Collections & Direct Debit Advisor, Customer Service - Npower

• Managed collections and direct debit enquiries
• Acted as 2IC and stand-in Manager, supporting team operations and performance

Change of Tenancy & Credit Collections Advisor - TotalEnergies

• Processed change of tenancy requests and managed credit collections
• Resolved customer queries and negotiated payment arrangements

Direct Debit & Collections Advisor / Coach - Water Plus

• Managed customer accounts, direct debits, and collections activities
• Coached and supported advisors to improve performance and service delivery

Inbound Loans Consultant | Outbound Sales Consultant | Contract Agent - Direct Axis

• Assisted customers with loan applications and account enquiries
• Conducted outbound sales activities and promoted financial products
• Managed contract administration and documentation
• Consistently delivered excellent customer service and achieved performance targets

Matric