Lorraine Wilson

Results-driven Business Development Manager with 10+ years of experience in business banking, relationship management, and credit risk, including 8+ years focused on account management, sales, and customer success. Strong grounding in financial services and trade credit, with growing exposure to B2B SaaS through cross-functional partnership and business development initiatives. Proven track record of driving revenue growth, building high-value client relationships, and delivering strategic proposals that close deals.

Business Development Manager at Mackay Communications (Pty) Ltd. (2017-01 – Present)

• Drive company growth by identifying new business opportunities, building client relationships, and increasing revenue
• Lead market research and strategic planning to expand into new markets and meet or exceed sales targets
• Prepare and deliver compelling business proposals and presentations; negotiate contracts and close deals
• Collaborate with marketing, product, and operations teams to align growth strategies
• Represent the company at industry events, networking functions, and conferences to generate new leads

Relationship Manager at FNB Debt Center (2013-01 – 2016-12)

• Managed and strengthened relationships with key stakeholders within the debt review environment
• Negotiated and implemented repayment solutions balancing customer rehabilitation with business objectives
• Ensured compliance with regulatory and internal policies while monitoring account performance
• Leveraged data insights to drive recovery, retention, and product optimization

Collections Analyst at FNB Homeloans (2010-01 – 2012-12)

• Managed and optimized the collections process across the home loans portfolio to minimize risk and maximize recoveries
• Engaged delinquent customers to negotiate sustainable repayment solutions
• Analyzed account performance and customer data to identify trends and improve collection strategies
• Partnered with internal and external stakeholders to resolve arrears and enhance customer retention

RW Supplier Development Programme – Gordon Institute of Business Science (2025-01)

NQF 6 in Budget, Finance & Statistical Reporting – Institute of Corporate Learning (2023-01 – 2023-12)

NQF 6 in Business Acumen & Communication – Global Intelligent Training Solutions (2022-01 – 2024-12)

NQF Level 6 in Banking – Bank Seta Cornerstone Solutions (2010-01 – 2012-12)