Luyanda Thusi

With over 5 and a half years of dedicated experience in the Finance industry, I have honed my skills while contributing to esteemed companies such as Centracom, Seacom, BCX - Business Connection, MTN EBU, and now Home-Connect. My journey in finance has been enriched with diverse responsibilities, including customer relations, credit control, and financial analysis. My passion for numbers has naturally steered me towards specializing in the billing domain, where I have seamlessly transitioned into the role of a Billing Analyst at Home-Connect.

Here, I have not only met but consistently exceeded monthly targets, showcasing my proficiency and commitment to delivering exceptional results. As a versatile individual driven by my dreams and an inherent analytical thinker, I thrive in challenging environments. My adaptable nature has enabled me to seamlessly integrate into various roles and industries, while my relentless pursuit of excellence ensures that I continuously refine my skills.

I approach every task with a teachable spirit, unwavering dedication, and a willingness to go the extra mile to achieve optimal outcomes. Meticulous attention to detail is a hallmark of my work ethic, allowing me to meticulously perfect my craft while delivering impeccable results. I am confident that my background, coupled with my relentless work ethic and commitment to excellence, positions me as a valuable asset to any organization.

Billing Auditor - Home-Connect

(2024-01-21 - 2024-05-21)

• Reviewing Invoices: Examining invoices and billing statements to ensure accuracy, completeness, compliance with company policies and regulations.
• Verifying Charges: Checking the accuracy of charges, rates, and fees applied to invoices, comparing them against contractual agreements, pricing schedules, and other relevant documentation.
• Identifying Errors: Identifying and investigating discrepancies, errors, or irregularities in billing records, including incorrect calculations, duplicate charges, or unauthorized fees.
• Data Analysis: Analyzing billing data and trends to identify potential areas for improvement, cost-saving opportunities, or risk mitigation strategies.
• Documentation and Reporting: Maintaining detailed records of billing audits, findings, and resolutions. Generating reports summarizing audit results, including any discrepancies found and recommendations for corrective action.
• Communication: Collaborating with finance department, vendors, and other relevant stakeholders to resolve billing issues, clarify discrepancies, and ensure accurate billing processes.
• Compliance Assurance: Ensuring compliance with regulatory requirements, industry standards, and internal policies governing billing practices, including taxation, billing codes, and billing guidelines.
• Process Improvement: Recommending enhancements to billing procedures, systems, and controls to streamline processes, minimize errors, and enhance efficiency.
• Audit Supporting: Assisting with internal and external audits related to billing processes, providing documentation, analysis, and support as needed.
• Customer Service: Addressing inquiries and resolving disputes from customers or clients regarding billing issues, ensuring prompt and satisfactory resolution.
• Risk Management: Identifying potential risks associated with billing practices, such as fraud, revenue leakage, or non-compliance, and implementing measures to mitigate these risks.

Billing Administrator - Centracom

(2022-07-08 - 2023-01-18)

• Ensure customer is billed as per the contract
• Process Credit Notes / Invoices
• Rate Adjustments
• Verify that all services are invoiced are correctly billed
• Create credit notes and Invoices on Accpac, Obtain approvals as per the DOA
• Vendor Statistics, HCI Summaries, Report weekly on handovers billed and create and provide statistical reports
• Manage and provide online filing for billing purposes
• Manage and respond to queries from internal and external customers
• Attend to all customer queries and all other administrative duties.
• SIP Accounts Verification
• Bill all Call Out Fees
• VOX / Porting
• White Label Billing.
• LTE Top Ups
• Annual Line-Item Increases
• Inter Company Credits and Invoices
• Centranet Data Link Summary
• Billing Process
• Recurring Invoices
• Failover Routes to Liquid
• Teleref / Playback and RNG
• Staff Accounts Billing

Billing Administrator - SEACOM SA

(2021-10-20 - 2022-03-20)

• Create new customers on ERP and maintain customer details on ERP ensuring information is current
• Ensure customer is billed as per the contract – Enterprise segments
• Ensure in respect of the Enterprise customers, that a fully signed OF is available to proceed with creation of templates
• Create billing templates for entry into ERP and template details onto ERP for invoicing
• Ensure handover received
• Send billing templates (excel) for approval
• Verify that all services are invoiced and that it's done correctly
• Create credit notes templates for entry to ERP and credit note details onto ERP for processing
• Obtain approvals as per the DOA
• Ensure all cancellation and abortive charges are invoiced or credit notes issued.
• Track all Service handovers on Sharepoint
• Report weekly on handovers billed
• Manage and provide online filing for billing purposes
• Create and provide statistical reports
• Manage and respond to queries from internal and external customers
• Attend to all customer queries and all other administrative duties.
• Other back up services as require and led by the Commercial & Billing section

Billing Administrator - BCX Maintenance

(2019-07-22 - 2020-07-31)

Reason for Leaving: Contract ended

• Extracting closed calls from the system to create the relevant billing schedules (Chargeable, Cabling, Hardware and Projects Billing).
• Costing of calls.
• Ensuring that no billing is duplicated nor missed.
• Ensuring that the previous months' calls are billed in the current month, unless otherwise stated.
• Accurately costing the 'activities' on the system for all closed calls.
• Accurately preparing customer billing based on accepted quotes & updating the relevant quote tracking report.
• Preparing the relevant Billing Spreadsheets for Customers.
• Obtaining quotes, orders and stamped Incident Reports (IR's), etc. where necessary.
• Receiving and investigating, any queries raised by the customer.
• Preparing reconciliations for submission to the Customer.
• Maintain all invoices and statements in a proper filing system.
• Submitting the relevant Billing Spreadsheets to the Accounts Department for invoicing to be raised.
• Ensuring that all relevant documentation is submitted to the Customer together with the invoice.
• Processing invoice number information onto the Call System.
• Preparing Billing Summaries for the Asset Base Manager and Customer, or as required.
• Preparing regular reports on issues relating to Billing.
• Keeping records of all Billing and verifying recorded transactions, reporting irregularities to Management.
• Responding timeously to email requests.
• Maintaining security of assets and confidential information.
• To undertake any other reasonable duty as required by the Company.

Billing Administrator - MTN Billing SA

(2016-06-05 - 2018-09-28)

Reason for Leaving: Contract ended

• Liaise with customers to ensure client expectations and service levels are being adhered to regarding billing etc.
• Ensure that packages/provisioning of products is done accurately on the relevant billing systems.
• Liaise with Account Managers on all client related queries.
• Liaise with debtors and facilitate account reconciliation process.
• Identify and notify customers who are delinquent on account payments.
• Track ongoing repayments and maintain contact with customers if they move or miss payments.
• Establish repayment options and schedules for customers based on financial situation and level of debt.
• Responsible for billing clients in accordance with contractual obligations.
• Verify all changes to client Schedule of Service is communicated to relevant stakeholders.
• Maintain client audit and Monthly Contract Value.
• Responsible for reconciling Billing Schedules.
• Maintain all invoices and statements in a proper filing system.
• Ensure all cancellations are done on the relevant Billing systems.
• Accurately preparing customer billing based on accepted quotes & updating the relevant quote tracking report.
• Preparing the relevant Billing Spreadsheets for Customers.
• Obtaining quotes, orders and stamped Incident Reports (IR's), etc. where necessary.
• Receiving and investigating, any queries raised by the customer.
• Preparing reconciliations for submission to the Customer.
• Submitting the relevant Billing Spreadsheets to the Accounts Department for invoicing to be raised.
• Ensuring that all relevant documentation is submitted to the Customer together with the invoice.
• Processing invoice number information onto the Call System.
• Preparing Billing Summaries for the Asset Base Manager and Customer, or as required.
• Preparing regular reports on issues relating to Billing.
• Keeping records of all Billing and verifying recorded transactions, reporting irregularities to Management.
• Responding timeously to email requests.
• Maintaining security of assets and confidential information.
• Preparation of credit and debit notes within the Operations environment.
• Collation of data for resolution of billing queries.
• Active participant in roll outs and bill runs.
• Monitor approvals framework compliance e.g., credit notes, bill package creation.
• Ensure processes are followed in line with Billing and Revenue Assurance function.

Certification - Fiber Optic Technology - TRIPLEPLAY (Fiber Optic Solution) (2017-04-04 - 2017-04-07)

System Support - System Support - ISET SETA (2007-06)

Technical Support - Technical Support - ISET SETA (2006-06)

N3/N4 - Civil Engineering - Dobsonville Technical College (2002-04)